JOB SUMMARYThis job is responsible for definition, planning and delivery of complex programs that require cross-functional collaboration and management of interdependencies between a group of projects and/or related activities within the constraint of scope, quality, time and budget. Includes the management of a group of internal exempt and/or matrixed employees and contractors that serve on the program(s) to deliver solutions for the business.
ESSENTIAL RESPONSIBILITIES - Works with business and technical organizations to drive out program strategy and approach. Organizes, plans, and maintains Program roadmap consisting of cross-functional activities/projects.
- Work with business and technical organizations to assemble project teams. Lead Project Managers and Program team in the development and maintenance of comprehensive plans for a defined program.
- Work with Executive Sponsor and Business Owner of a Program, and other management as required, to achieve the Program objectives. Acquire understanding of the business objectives for an assigned area."
- Monitor, evaluate and report on Program status inclusive of scope, schedule, budget and alignment to Program and strategic goals. Direct corrective action as needed to maintain the viability of the Program.
- Develop and maintain positive customer relationships. Deliver presentations of project status to effectively communicate throughout the project lifecycle.
- Adhere to Highmark project management methods, project lifecycle methodologies, and audit requirements. Support and contribute to the improvement of project management methods and practices.
- Other duties as assigned or requested.
EDUCATIONMinimumPreferredEXPERIENCEMinimum- 1 - 3 years experience in a project manager role and/or in a project leadership role
Preferred- Health Care Insurance industry business and operational knowledge
- Experience with an industry standard software development lifecycle
LICENSES/CERTIFICATIONSRequiredPreferred- PMP certification or equivalent training
SKILLS- Experience with customer relationship management
- Presentation skills
- Negotiation skills
- Experience with conflict resolution
- Experience with Risk Mitigation Planning
- Team Building Skills
- Strong interpersonal skills
- Very good verbal and written communication skills
- Solid organizational and planning skills
- Solid leadership skills
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Occasionally
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
