Leads day-to-day delivery for a large federal FOIA, Privacy Act, privacy compliance, analytical, technical, and administrative support program. This full-time on-site role coordinates staffing, workload, quality, schedules, reporting, issue resolution, and communication across a high-volume operation with strict statutory and operational deadlines.
The Project Manager serves as the central management point for daily execution, ensuring personnel remain aligned with priorities, service levels, productivity expectations, quality standards, and security requirements. The role requires strong organization, sound judgment, customer service, and the ability to keep a large multidisciplinary team productive, accountable, and responsive.
Key Responsibilities:- Manage daily program operations, staffing coverage, workload distribution, schedules, priorities, and service continuity across assigned workstreams.
- Coordinate analysts, technical specialists, administrative personnel, and corporate resources to ensure work is completed accurately and within established timeframes.
- Monitor case-processing metrics, productivity, quality results, staffing levels, deliverables, risks, and recurring issues and initiate timely corrective action when needed.
- Prepare monthly status reports summarizing accomplishments, case volumes, rejected or returned work, issues, resolutions, staffing status, performance trends, and plans for the next reporting period
- Lead recurring progress meetings, maintain action items, communicate priorities, and provide clear status information to program and company leadership.
- Support transition-in activities and maintain plans for continuity of operations and business continuity during emergencies or staffing disruptions.
- Coordinate workforce coverage, leave planning, replacement personnel, and workload priorities to help maintain uninterrupted service delivery.
- Use operational metrics and performance data to identify recurring issues, determine root causes, track corrective actions, and improve service delivery.
- Ensure team members follow applicable privacy, records, security, nondisclosure, training, information-handling, and government-equipment requirements.
- Maintain a responsive customer-service approach and escalate technical or contractual matters through appropriate management channels.
Requirements
- Bachelor's degree in Business Administration, Public Administration, Management, Information Systems, Legal Studies, or a related field is required. Equivalent directly relevant professional experience may be considered in place of the degree.
- Minimum of five (5) years of progressive project management, operations management, or service-delivery management experience.
- Minimum of three (3) years of experience supporting Federal Government contracts, programs, or customers.
- Demonstrated project management experience supporting complex, high-volume federal service-delivery operations.
- Experience managing a multidisciplinary workforce with responsibility for staffing coverage, workloads, schedules, productivity, quality, risks, issues, and recurring deliverables.
- Experience using operational metrics and performance data to identify problems, manage corrective actions, track productivity, and improve service delivery.
- Experience supporting FOIA, Privacy Act, privacy compliance, records management, legal operations, information governance, case processing, or another high-volume regulated environment is strongly preferred.
- Experience preparing management reports, performance summaries, meeting records, action trackers, staffing reports, and leadership updates.
- Strong written and verbal communication, organization, customer-service, problem-solving, and personnel-management skills.
- Project Management Professional (PMP) certification is preferred but not required. CAPM or another recognized project-management credential may also be considered.
- Privacy, FOIA, records-management, or information-governance training or certifications are preferred but not required.
- Ability to work full time on-site in Washington, DC during the general 8:00 a.m.-5:30 p.m. ET operating window, with occasional non-standard hours when mission needs require.
- Must be a U.S. Citizen and have the ability to obtain and maintain a NACI or higher-level investigation/clearance.
This position is contingent upon contract award. HeiTech Services is proactively identifying qualified candidates in anticipation of a potential federal contract award. Qualified applicants may be contacted for prescreening and interviews prior to award. Employment is contingent upon successful contract award and completion of all required pre-employment and security requirements.
