Lead Program Support Specialist - ACF/OGM/OHS HQ

Guardians of Honor LLC

$80K — $95K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required, Master's preferred
  • 5+ years of related grants management experience
  • Deep knowledge of Head Start Program Performance Standards
  • 2+ years of supervisory experience preferred
  • Proficient in data analytics and presentation for varied audiences
  • Experience with Head Start Enterprise System and Grant Solutions is a key differentiator
  • Project Management Professional (PMP) certification is a plus

Responsibilities

  • Check in with team members to ensure timely deliverables
  • Support mentorship and training initiatives for team members
  • Lead process documentation and quality control efforts
  • Manage multiple concurrent projects and activities
  • Serve as the point of contact for federal clients
  • Assist in developing SOPs and quality control procedures
  • Prepare various reports for stakeholders on project progress

Benefits

  • Work in a dynamic and collaborative team environment
  • Opportunities for professional development and training
  • Involvement in high-impact federal grants management projects
  • Engagement with various stakeholders in the Head Start community
  • Dynamic role with travel opportunities to support programs
Full Job Description
OHS HQ

The successful candidate will have a clear track record of experience independently managing the daily operations of multiple concurrent grants management projects for federal clients and supervising teams. You must possess in-depth knowledge of the Head Start Program Performance Standards. The successful candidate will be able to actively support a team of Head Start Program Specialists at HQ with program concerns such as enrollment, grant applications, budget revisions, facilities, and child incidents - including the development of SOPs and trainings to support high-quality customer service. You must be an excellent strategic communicator with experience serving as a project team lead and client-facing point-of-contact on federal contracts. You also must be able to contribute to our positive and proactive culture while working in a highly collaborative, fast-paced, and high-tempo team environment. Ability to travel required.

Duties and Responsibilities:
  • Check-in with team members to ensure that work products and deliverables are on schedule
  • Support team members through mentorship and training initiatives?
  • Lead process documentation and quality control efforts; providing feedback to team members on various deliverables
  • Manage multiple concurrent projects and activities simultaneously
  • Assign and oversee task completion by grants resources and serve as part of the team delivering and executing work
  • Assure quality and timeliness of deliverables
  • Serve as a POC for federal clients, ensuring consistent and open communication that builds trust
  • Support the development of SOPs and QCs procedures; update to reflect efficiencies, best practices, and lessons learned
  • Contribute to client progress and status reports in coordination with the project manager
  • Attend client meetings as needed to provide an overview of tasks, team progress, and other strategies for supporting contract work; Support documentation of meeting actions and decisions
  • Work with the project manager to draft new project timelines and project kick-off agendas, as well as maintain and update timelines and work plans
  • Consistently communicate with a high degree of professionalism, diplomacy and tact
  • Provide management and technical direction in the execution of a variety of grants management tasks such as but not limited to the following:
  • Prepare and track grants through review and funding process
  • Support reviews and analysis of grant funding applications as well as change in scope, supplemental and facilities applications according to Office of Head Start timelines
  • Engage Head Start Program Directors in monthly meetings to offer regulatory guidance and support in programmatic and fiscal concerns
  • Provide technical assistance to Head Start programs when requested or required to support grantee programmatic and fiscal performance
  • Liaise and correspond with federal and contractor grant and program staff to support timely review and award of grants as well as post-award and closeout functions
  • Assist with monitoring activities - to include site visits, desk reviews, and ongoing technical assistance
  • Provide regulatory and policy guidance to Head Start and Early Head Start grantees
  • Prepare written reports in varying formats applicable to different stakeholders and audiences


Requirements

Minimum Qualifications:
  • Bachelor's degree required for consideration, Master's degree preferred
  • At least 5 years of related grants/casework experience with additional consideration for experience in early childhood education, like Head Start
  • At least 5 years of solid grants management experience required for consideration
  • At least 2 years supervisory experience preferred
  • Knowledge of Head Start Program Performance Standards required
  • Knowledge of the Head Start Enterprise System, Aligned Monitoring System and Grant Solutions a major distinguishing feature
  • PMP is a distinguishing feature
  • Must have good data analytics skills and the ability to present data in ways that are understandable and relevant to different stakeholders and audiences
  • Strong organizational skills and the ability to effectively manage multiple priorities
  • Strong interpersonal skills, with the ability to build relationships and collaborate with a variety of stakeholders
  • Proficient in reviewing, aggregating, and presenting data gathered from multiple sources
  • Proven ability to effectively communicate in writing and presenting
  • Experience developing new project process documentation and templates as well as creating quality control procedures and checklists and trainings for deliverables and daily tasks
  • Exceptional communicator with ability to adjust communication style to individual personalities and needs of our customers
  • Must be adept in prioritizing multiple tasks in a fast-paced customer-centric environment
  • Ability to work onsite at the HQ Office
  • Ability to pass background investigations as required for access to federal facilities and systems; position requires Public Trust clearance

Work Environment: The work environment is a typical office setting.

Physical demands: The physical demands of the job include sitting for extended periods, and occasional walking and standing.

Position type and expected hours of work: This is a full-time exempt position. Typical work hours are Monday-Friday, 40-60 hours per week. Some job activities may be required outside of typical workdays/hours. Overtime may be expected during peak periods.

Travel: 10-20% local and regional travel, with overnight stays necessary

Required education and experience: Bachelor's degree required

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