We are seeking a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements. Responsibilities: • Coordination of project management activities, resources, budget control, equipment, and information. • Develop and maintain project documentation, invoices, plans, and reports. • Maintain project plans, including schedule and project timeline, team plans, etc. • Meet targets criteria within the project. • Identify and manage risks to ensure delivery is on time. • Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget. • Project cost management. • Develop and maintain strong business relationships. • Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping. • Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle. Qualifications • 3+ years of experience in project management. • Experience in managing projects with vendors. • Experience with contact center solutions is required (Genesys Cloud is preferred). • Business analytics skills. • In-depth experience with identifying and understanding the user and business needs. • Master's or bachelor's degree, preferably in Technical and/or Economics Science. • Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis, etc.), PowerPoint, and Visio. • Excellent self-management, planning, organizational, presentation, and analytical skills. • Attention to detail. • Perfect communication and interpersonal skills. • Upper-Intermediate or higher English. • Ability to work in a multicultural team. Additional Information We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.