Job DescriptionLead and/or support regional teams in the execution of projects and to excel in service performance and
delivery. To deliver superior performance (time, quality, cost, and service) to exceed the clients' expectations
and specifications and continued business relationship.
Project Manager Duties Include but are not Limited to the Following:- Oversee project conduct to provide a pro-active and timely project/study communication with the clients to maximize client satisfaction and continuing relationships as the primary point of contact between the Clinical team and ECL
- Ensure accurate, timely and efficient study execution according to clinical protocol/quote within the regional scope of the project
- Ensure that the project is conducted in accordance with project management global standards and procedures of ECL
- Ensure that client's formal approval on specifications, incl. amendments, are obtained before putting into production
- Ensure all study activities (set-up, conduct, closure) are delivered on-time, in full (on specs) and within budgets and oversee corrective actions to bring them back on track and expectations
- Maintain complete financial management of the budget for assigned studies
- Take appropriate actions and escalate to/follow-through with Head PM, other functional and site leaders if services and projects deviate from expectations
- Ensure that the Study File is accurate, maintained, complete, and self-explanatory such that it will pass a regulatory inspection during the life time of the study, and at any time after closure in line with the prevailing regulations at the time of the study
- When required, actively support sales in bid process to gain repeat, and/or new, long-term business
- Support and work with QA, be present during the study audit, and present the study file
- Ensure timely resolution of corrective actions assigned to the Project Manager
- Execute projects within timelines and on budget
- Lead, manage, and support assigned projects to surpass global standards in a competitive and fluid drug development services business environment
- Senior Project Managers will support Global Project Managers on global studies in their region
- Perform other duties assigned my manager
QualificationsBasic Minimum Education Qualifications:- Associate Project Manager:
- Associates or Bachelor degree in Healthcare / Life Sciences / Business or industry experience in Central Lab is also considered acceptable
- Project Manager:
- A Bachelor degree in healthcare/life sciences (laboratory or clinical services preferred) or significant industry experience (5+ years) in Central Lab is also considered acceptable.
- Senior Project Manager:
- A Bachelor degree in healthcare/life sciences (laboratory or clinical services preferred) or significant industry experience (5+ years) in Central Lab is also considered acceptable
Basic Minimum Work Requirements:- Associate Project Manager:
- Minimum of 1-2 years relevant work experience in complex project service industries
Experience in Customer Service / Laboratory, preferred
- Project Manager:
- Minimum of 2 years Project Management experience in complex project service industries
- Minimum of 2 years relevant clinical project experience with a CRO or Sponsor organization
- Senior Project Manager:
- Minimum of 4 years Project Management experience in complex project service industries
- Minimum of 4 years relevant clinical project experience with a CRO or Sponsor organization
- Authorization to work in the United States indefinitely without restriction or sponsorship.
The Ideal Candidate Possesses the Following:- Energetic and enthusiastic person, willing to travel as required to attend investigator meetings, other necessary client meetings, and internal global meetings.
- Fuent in English, other languages of operating sites and global clients of advantage
- A proven track record of strong customer focus, driven by quality and exceptional level of service
- Possess excellent communication skills, with the ability to assimilate and rationalize large volumes of information and determine best course of action.
- Excellent communication skills being to assimilate large volumes of information and requests to determine the best course of action
- Good organizational and analytical skills, client service focus and performance orientation
Additional InformationPosition is
full-time working remotely Monday - Friday, 8:00am - 5:00pm, and additional hours as needed. Candidates currently living within a commutable distance to Lancaster, PA are encouraged to apply.
- Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
