Tyler Technologies

Project Manager - ERP Pro

Tyler Technologies • $70K — $95K *
Lubbock, TX 79424In-Person
Education, Government & Non-Profit
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience
  • Minimum three years in implementation or similar role
  • Proven project management experience
  • Progress towards PMP certification
  • Knowledge of software life cycles and enterprise software
  • Strong planning and organizational skills
  • Exceptional customer service abilities
  • Excellent verbal and written communication skills
  • Computer proficiency with IT infrastructure knowledge
  • Analytical skills in technical environments
  • Strong multitasking in fast-paced settings
  • Positive, professional demeanor
  • Negotiation and conflict resolution skills
  • Valid driver's license required
  • Willingness to travel up to 25% annually

Responsibilities

  • Develop and start implementation project plans with kick-off meetings
  • Outline project scope, schedule, and budget
  • Collaborate with sales team on contract specifics and project background
  • Manage all aspects of project delivery for client software and services
  • Conduct planning sessions with client leaders to document project management plans
  • Ensure timely client payments and assist with collections as needed
  • Schedule resources and monitor project compliance with timelines
  • Publish key project dates and issues for all stakeholders
  • Gather client feedback on project status and service quality
  • Resolve obstacles related to hardware, software, or vendor issues
  • Communicate milestone completions and secure client acceptance
  • Facilitate transition meetings at project completion
  • Relay timely project information to implementation staff and management
  • Maintain project team calendar and event updates
  • Identify additional sales opportunities during project lifecycle
  • Travel to client sites as necessary

Benefits

  • Comprehensive health insurance coverage
  • Retirement savings plan with company contributions
  • Generous paid time off policy
  • Professional development opportunities
  • Support for ongoing education and certification
  • Flexible work schedule options
  • Dynamic and collaborative work environment
Full Job Description
Description

The ERP solution empowers our clients to do more with fewer resources by making daily financial management tasks easier and more efficient. This product provides market-leading budgeting, financial management, personnel, utility management and billing, and citizen service applications to the small-to-mid-size local government market. The Project Manager successfully manages the implementation of Tyler software for existing accounts, from the contract signing through formal transition to the support department, on time and within budget.

Responsibilities
  • Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed.
  • Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan.
  • Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
  • Manage and assume accountability for all aspects of projects related to delivery of client software and services.
  • Conduct planning sessions with the client's key functional leaders to create a series of documented management plans that specify the project plan and scope.
  • May be responsible for ensuring assigned clients pay invoices in a timely manner and/or assist Tyler collections in obtaining payment for delinquent/past due accounts.
  • Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
  • Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
  • Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
  • Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third party vendors or clients.
  • Communicate completion of milestones to clients and secure formal acceptance from them.
  • Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
  • Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals.
  • Maintain the project team's calendar commitments by keeping all project event information current.
  • May identify add-on sales opportunities and manage contract addendum and purchase orders.
  • Travel to client site as needed.
Qualifications
  • Bachelor's degree, or comparable work experience.
  • Typically a minimum of three years of experience as an implementation professional (or equivalent/like experience).
  • Solid and proven project management experience essential.
  • Work toward obtaining PMP certification and maintain status after certification.
  • Software life cycle and enterprise software knowledge.
  • Excellent planning, organizational skills and ability to follow-through until process are completed.
  • Exceptional customer service skills.
  • Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.
  • Proficiency using computers and exposure to IT infrastructure components.
    Strong decision making and problem-solving skills.
  • Strong analytical ability, particularly in a technical environment.
  • Proficient in Microsoft Word, Excel and Project.
  • Demonstrated ability to prioritize and complete multiple tasks in a fast paced, technical environment.
  • Demonstrated ability to maintain a positive, professional attitude.
  • Strong negotiation, conflict resolution, and persuasion skills.
  • Valid driver's license.
  • Ability to travel (estimated up to 25% annually).

About Tyler Technologies

Tyler Technologies, Inc. is a software company that provides integrated software and technology services to the public sector. The company was founded in 1966 and is headquartered in Plano, Texas. Tyler Technologies operates through two segments: Enterprise Software and Appraisal and Tax. The Enterprise Software segment provides software systems to municipal and county governments and schools. The Appraisal and Tax segment provides software and services for property appraisal and tax assessment to local governments and taxing authorities. Tyler Technologies' software and services are used by more than 15,000 local government offices in all 50 states, Canada, the Caribbean, Australia, and other international locations.
Learn more about Tyler Technologies
Size
6,959 employees
Market Cap
$13.4 billion
Industry
Consumer Technology
Net Income
$194.8 million
Founded
1966
5 Year Trend
+15.9%
Revenue
$1.1 billion
NASDAQ
TYL
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Tyler Technologies

  • Tyler Technologies
    Project Manager - ERP Pro
    $70K — $95K *
    Lubbock, TX 79424 (Lubbock County)
    Today
    Education, Government & Non-Profit
    In-Person
  • Tyler Technologies
    Software Engineer
    $80K — $110K *
    Falmouth, ME 04105 (Cumberland County)
    Today
    Information Technology
    In-Person
  • Tyler Technologies
    Senior Software Engineer
    $100K — $130K *
    Yarmouth, ME 04096 (Cumberland County)
    Yesterday
    Information Technology
    In-Person
  • Tyler Technologies
    Software Engineer
    $70K — $95K *
    Yarmouth, ME 04096 (Cumberland County)
    Reposted 2 days ago
    Enterprise Technology
    In-Person
  • Tyler Technologies
    Implementation Consultant
    $70K — $95K *
    Plano, TX 75025 (Collin County)
    1 week ago
    Enterprise Technology
    In-Person

More Education, Government & Non-Profit Jobs

Find similar Project Manager - ERP Pro jobs:

NationwideLubbock, TX