About the RoleOur Professional Services team delivers innovative SaaS implementations that help organisations digitise and optimise critical EHSQ, Chemical Management, ESG, Permit to Work, and Crisis Management processes. As a global team, we support customers across regions with scalable, intuitive solutions that drive faster time-to-value, safer operations, and more sustainable, resilient workplaces. As we scale, we are strengthening our delivery capabilities to support regional growth, multi-product implementations, and platform migrations across our expanding portfolio.
Key Responsibilities:- Project Delivery & Planning: Own and manage the end-to-end delivery of implementation projects, including planning, execution, resource allocation, and successful transition to BAU.
- Forecast Reporting & Financial Management: Maintain accurate revenue and resource forecasts across all assigned projects. Produce regular reports covering financials, delivery progress, risks, and projected go-live dates, and communicate variances to senior stakeholders and Finance.
- Backlog & Scope Management: Facilitate structured backlog review sessions, managing scope, change control, and prioritisation to ensure alignment with commercial commitments.
- Stakeholder Management & Client Coordination: Act as the primary client-facing contact, managing communications, facilitating workshops, and ensuring alignment across client stakeholders.
- Cross-Functional Collaboration: Build strong working relationships with internal implementation teams (e.g. consultants, configurators, product specialists) to ensure aligned priorities and smooth delivery.
- Governance & Delivery Standards: Ensure adherence to global delivery standards and methodologies (e.g. PRINCE2, PMP, Agile), including stage-gate signoffs and escalation of risks or exceptions.
- Project Tooling & Data Integrity: Maintain accurate and up-to-date project data within project management systems, ensuring visibility, transparency, and alignment across plans, backlog, and financials.
What we're looking for:- Experience: 5+ years' experience in a Project Management role, with a proven track record delivering SaaS/software implementation projects in a client-facing environment.
- Commercial Acumen & Forecasting: Experience managing project financials, including revenue forecasting, budget tracking, and identifying and communicating risks
- Multi-Product / Complex Delivery: Experience delivering multi-product implementations, integrations, or platform migrations is highly desirable.
- Scope & Change Management: Proven ability to manage scope, prioritisation, and change control in line with project and commercial objectives.
- Stakeholder Management: Strong communication and interpersonal skills, with experience managing multiple stakeholders and facilitating workshops across client and internal teams.
- SaaS Implementation Lifecycle: Good understanding of end-to-end SaaS delivery, including configuration, UAT, training, and go-live.
- Certifications: Experience working within recognised project delivery frameworks (e.g. PMP, PRINCE2, Agile); certification desirable but not essential.
Our Benefits:We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.
- 🍼 Extended Parental Leave
- ♥🩹 Robust Health Coverage
- Accelerated Learning Paths
- 🧘♂Team Wellness Initiatives
- 🌎 Employee Resource Groups
#LI-Hybrid
Department Customer Support & Services Locations Toronto, ON, Canada Remote status Hybrid Monthly salary CAD85,000 - CAD95,000
