LocationOur Project Manager will be an integral part of our Customer Experience team. This role is based remotely in East Coast US, the UK or Ireland.
The OpportunityWe are looking for a Project Manager to support our company-wide Project Management Office (PMO), helping drive critical cross-functional initiatives from planning through execution. This is a highly collaborative position focused on turning strategic goals into structured, actionable projects that are executed effectively and transparently.
Responsibilities- Define project scopes, objectives, and timelines in collaboration with key stakeholders
- Maintain clear documentation and consistent communication throughout the project lifecycle
- Identify and implement operational improvements
- Oversee multiple teams, ensuring project goals are met and outcomes delivered
- Collaborate with internal sponsors and cross-functional teams to align on resource needs and plan project execution
- Manage program and project teams to drive return on investment, and coordinate cross-project initiatives to ensure alignment and progress
- Identify key requirements for cross-functional teams and external vendors
- Manage scope and timelines for projects, and where applicable, oversee project-related budgets
- Identify and mitigate risks and issues proactively
- Produce clear and timely reporting on project status, outcomes, and lessons learned
- Foster collaboration and accountability across global, cross-functional teams
Qualifications- 2+ years of experience in a formal Project Manager role, leading cross-functional projects using standard project management methodologies.
- Proven ability to solve problems creatively
- Strong organizational and stakeholder management skills
- Proven ability to drive projects from initiation through completion in a fast-paced global environment
- Independent, creative, and proactive, someone who takes ownership and finds energy in solving problems
- Skilled at building relationships and driving alignment across diverse stakeholders in a cross-functional/matrixed environment
- Highly self-motivated, goal-oriented, and adaptable to changing priorities
- Analytical, data-driven, detail-oriented and able to "zoom" in/out from the big picture to the minutiae
- Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment
- Excellent communication and presentation skills, both written and verbal
- A great sense of humor and enjoys having fun at work
- BA/BS degree or equivalent practical experience
Bonus Points- Project Management Professional (PMP) certification
- Familiarity with the cloud ecosystem (AWS, GCP, Azure)
Are you a Do'er?Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.
Sounds too good to be true? Check out our Glassdoor Page.
We thought so too, but we're here and happy we hit that 'apply' button.
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
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