Project Manager, Digital Adoption & User Enablement

Location: Fully Remote/Full Time

The Project Manager/Digital Adoption Developer will lead the planning, delivery, governance, and continuous improvement of an in-application guidance and training solution used across multiple enterprise applications for a global pharmaceutical client. This role combines project management, stakeholder engagement, change enablement, and the hands-on development of in-application guidance, including walkthroughs, tooltips, contextual help, and embedded training experiences.

The successful candidate will serve as both the program lead and a hands-on developer, using the client's selected platform to design, build, test, deploy, maintain, and optimize in-application guidance. Working closely with business stakeholders, solution teams, change managers, training teams, and technical resources, this individual will create user-centric guidance that improves adoption, efficiency, compliance, and overall user experience.

This position is ideal for an individual who enjoys balancing strategic program leadership with hands-on content development and execution.

Program & Project Management:

• Lead the In-Application Guidance Program roadmap, priorities, release planning, and ongoing enhancement activities.
• Manage project plans, timelines, risks, dependencies, and stakeholder communications.
• Facilitate meetings with business owners, solution teams, developers, and deployment leads.
• Coordinate cross-functional efforts related to digital adoption and user enablement initiatives.
• Establish and maintain governance processes for in-application guidance content development, deployment, and support.
• Manage intake, prioritization, tracking, and reporting of enhancement requests and user feedback.
• Support capacity planning and workload forecasting for in-application guidance development and maintenance activities.

In-Application Guidance Development & Maintenance:

• Design, build, test, publish, and maintain in-application guidance and training content, including walkthroughs, tooltips, contextual help, and embedded learning experiences.
• Perform impact assessments on upcoming system releases and identify required updates to in-application guidance.
• Troubleshoot and resolve in-application guidance and platform-related issues in partnership with technical teams.
• Conduct user acceptance testing and quality reviews prior to deployment.
• Maintain configuration, testing, validation, and change control documentation.

Digital Adoption & User Experience:

• Partner with business stakeholders to identify user pain points and opportunities to improve guidance and user support.
• Develop user-centered guidance strategies that improve productivity, compliance, and user confidence.
• Translate complex business processes into intuitive in-application guidance experiences.
• Gather and analyze user feedback and usage insights to drive continuous improvement.
• Create and maintain self-service resources, FAQs, and support materials.

Communications & Content Management:

• Manage and enhance the In-Application Guidance Program SharePoint presence and supporting communications materials.
• Develop adoption campaigns, newsletters, promotional materials, and user awareness content.
• Partner with communications and training teams to align messaging and user support resources.
• Maintain content libraries, screenshots, videos, and supporting documentation.

Analytics & Continuous Improvement:

• Monitor performance metrics and adoption trends for the in-application guidance solution.
• Analyze user engagement data and identify opportunities for optimization.
• Develop recommendations to improve user experience and business value realization.
• Produce program status reports and executive-ready updates.

Qualifications:

• Background - Agile Scrum and IT digital project management. Extensive background implementing key project deliverables.
• Experience - Developing user-facing guidance, training content, performance support materials, or digital adoption assets.
• Technical Skills:
  • Agile backlog & project management planning tools; Advanced Excel / data reporting tools.
  • Experience configuring and maintaining digital adoption, workflow guidance, or user enablement platforms.
  • Certifications: PMP and/or similar qualifications.
  • Bachelor's degree required; master's degree preferred.

Preferred Qualifications

• Digital adoption platform certification.
• Experience supporting regulated environments such as Quality, Manufacturing, GMP, Compliance, or Validation.
• Experience with SharePoint, Planner, and Microsoft 365 tools.
• Experience with change management, user adoption, training, or communications.
• Familiarity with release management, change control, and testing processes.
• Experience working with global teams and enterprise-scale deployments.

Required Start Time: Daily start time of 8 a.m. US-ET is required due to national and international operations.

Why Join Us?

• Collaborative Environment: Work closely with a dynamic and talented team on high-impact projects.
• Remote Flexibility: This position is fully remote, offering flexibility and work-life balance.

If you are an initiative-taking project manager with a talent for implementing key deliverables and supporting organizational change, we look forward to hearing from you.

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