Job Description:

The Project Manager is responsible for leading the end0to0end delivery of projects across CSI, including internal, departmental, and customer0facing initiatives. This role ensures projects are delivered successfully0from initiation through closure0while managing timelines, risks, and stakeholder expectations. This individual will manage multiple, complex, cross0functional projects and work closely with internal teams, customers, and senior leadership to drive results.

Key Responsibilities

Project Initiation

• Drive effective hand over from project sponsors

• Lead and facilitate project kickoff meetings

Project Planning

• Develop and refine project plans based on scope, complexity, and impact

• Assign team members to appropriate project roles

• Review project plans and key milestones with customers

• Identify and align on critical success factors

Project Execution

• Establish and manage overall project setup

• Maintain regular communication with project teams to ensure progress

• Proactively identify and manage risks, issues, and dependencies

Monitoring & Controlling

• Track project progress against plan, scope, and timeline

• Review time reporting to ensure alignment with planned effort

• Lead regular internal and client status meetings

• Provide consistent written status updates

• Escalate risks and issues that may impact project success

Project Close

• Lead post0project reviews to capture lessons learned

• Collect customer feedback and measure satisfaction

Continuous Improvement & Leadership

• Contribute to improving project management processes, tools, and methodologies

• Identify opportunities to increase efficiency, cost savings, and profitability

• Mentor and support other Project Managers as needed

• Serve as a backup to department leadership when required

Required Qualifications

• 4+ years of experience managing multiple, complex projects

• Proven ability to manage cross0functional initiatives and stakeholders

• Strong communication, organization, and problem0solving skills

• Ability to manage competing priorities and drive projects to completion

• Bachelor0s degree or equivalent experience

Preferred Qualifications

• PMP (Project Management Professional) or CAPM certification

• Experience in financial services, fintech, or technology environments

• Familiarity with project management tools and Agile methodologies

What Success Looks Like

• Projects delivered on time, within scope, and on budget

• Strong stakeholder relationships and communication

• Proactive risk management and issue resolution

• Continuous improvement of project processes

Work Environment

• Interaction with internal teams, external customers, and senior leadership

• Ability to manage multiple projects simultaneously in a dynamic environment

• Travel required approximately 20% of the time