Project Manager (Commercial Systems)
Responsibilities:- Lead and manage multiple enterprise IT projects from initiation through transition to business as usual (BAU), ensuring alignment to strategic goals and value delivery.- Develop detailed project plans covering scope, objectives, timelines, resources, and budgets; forecast and manage variances using appropriate lifecycles (Agile, Waterfall, hybrid).- Apply best-practice governance across risk, resource, dependency, benefits, and financial management to deliver outcomes on time and to budget.- Orchestrate cross-functional delivery for programs such as Unified Commerce, multi-region Oracle ERP and EDI integrations, and CRM/CLM platform workstreams; align business goals with engineering execution and platform scalability.- Enforce software development lifecycle (SDLC) governance, including release discipline, quality gates, and traceability from backlog to deployment.- Facilitate workshops with Business Analysts and technical leads to elicit requirements, identify process inefficiencies, and design pragmatic improvements spanning deployment pipelines, integrations, and support processes.- Lead cross-functional teams to implement solutions that improve throughput, stability, and time-to-value across regions.- Map stakeholder needs and execute management and communication plans that provide timely, transparent status, risks, and decision logs across leadership, engineering, and regional business teams.- Coordinate with Engineering, QA, Platform/Operations, Security, Data, and Global Commercial Operations teams to unblock dependencies and drive delivery.- Define success criteria and KPIs (e.g., cycle time, deployment success rate, incident MTTR, business adoption metrics) and track benefits realization for each release/train.- Monitor progress with an emphasis on critical path items that deliver expected benefits; adjust plans proactively to achieve objectives.- Conduct post-implementation reviews to capture lessons learned and feed continuous improvement.- Govern change across environments using ServiceNow workflows, coordinate release calendars and readiness reviews, and mitigate risks to ensure smooth, controlled deployments across markets.- Maintain comprehensive project artifacts-charters, plans, RAID logs, decision records, change requests, and transition-to-support packages-in line with PMO governance.- Prepare and present clear, compelling updates and recommendations to senior leadership and stakeholders at all levels.- Promote continuous improvement through lessons learned, template/process enhancements, and knowledge sharing across global teams.
Required Skills:- Strong analytical and problem-solving skills; ability to think critically and use data to guide decisions.- Excellent communication and interpersonal skills; proven ability to influence across cultures and seniority levels.- Advanced project/program management skills, including governance across Agile/Waterfall/hybrid lifecycles; proficiency with Azure DevOps, JIRA, Planview AdaptiveWork, and ServiceNow (change/incident/release/SDLC), plus SharePoint and MS Office.- Hands-on experience coordinating integrations and operations across third-party enterprise systems used by Global Commercial Systems and adjacent teams, including Auth0/Okta, Conga CLM, Oracle ERP, Salesforce CRM, Salesforce Data Cloud, and Veeva, including PromoMats. Experience and Education:- 5+ years of project/program management experience delivering enterprise IT initiatives with significant integration, platform, or change-management components.- Demonstrated leadership across global rollouts (e.g., commerce platforms, ERP/EDI, or cloud migrations) and operational excellence (incident, availability, and release management).- Bachelor's degree or higher in Information Systems, Computer Science, Engineering, Business, or related field (or equivalent relevant experience).- Professional certifications (e.g., PMP/Prince2/APM; Agile/Scrum) highly desirable.
