Role Overview

This role asks for more than running the playbook. We're looking for someone who thinks a step ahead, stays steady when plans meet the messiness of real delivery, and has the confidence to challenge an approach when they can see a better one.

As Project Manager on our Professional Services team, you'll own the execution of enterprise implementations of our AI-powered search platform across multiple accounts. Reporting to the Head of Professional Services, North America, you're the person who keeps engagements moving: driving accountability, holding timelines, clearing blockers, and carrying solutions all the way through to real adoption, not just go-live. Day to day, you'll partner with solution engineers, product managers, data science teams, IT, and client business stakeholders, translating fluidly between the technical detail and the outcomes clients actually care about. The pace is fast and the problems are genuinely hard, which is what makes the wins here super rewarding.

Key Responsibilities

Delivery Ownership

• Own end-to-end delivery on assigned customer accounts
• Turn engagement goals into weekly delivery plans with clear milestones and owners
• Run standups, sprint planning, and delivery cadences across onshore and offshore engineering teams
• Track dependencies, risks, and blockers, and drive each one to resolution or escalation

Stakeholder Coordination

• Keep client IT, business, and project sponsors informed with clear, regular status updates
• Prepare and help run QBRs and steering updates alongside your Delivery Lead
• Surface risks and decisions early, before they hit the timeline, rather than at the point of impact
• Coordinate delivery across US and European teams and time zones

Technical Delivery Fluency

• Track technical workstreams, including but not limited to; connectors, data readiness, indexing, and agentic workstreams
• Recognize delivery blockers as they surface, frame each one into a clearly scoped problem for the team that owns the fix, and drive it through to resolution
• Hold scope and timeline boundaries when data or implementation issues emerge mid-engagement
• Translate fluently between engineering detail and executive-level reporting

Tracking, Reporting, and Continuous Improvement

• Track delivery KPIs such as milestone adherence, adoption, and usage
• Maintain accurate project financials and flag variances to your Delivery Lead
• Gather feedback from clients and engineers, and feed it back into how we deliver
• Anticipate roadblocks and put mitigations in place before they affect the schedule

Required Qualifications

• 4+ years of project management experience in enterprise software delivery
• Track record delivering at least one complex enterprise engagement end to end, for example a global rollout, an AI or ML implementation, or a cloud migration
• Comfortable coordinating cross-functional and offshore teams across time zones
• Fluent in delivery methodologies (Agile, hybrid, Waterfall) and standard reporting and governance cadences
• Strong written and verbal communication, including clear status reporting to both technical and business audiences
• Able to understand and follow technical discussions closely enough to track and triage blockers, without needing to solve them personally
• Proficient with project management tools such as Asana, Jira, Confluence, and Microsoft Project

Bonus Points

• Experience on AI or ML programs, or enterprise search platforms
• Experience with adoption, training, or change management
• Certifications such as PMP, SAFe, or PROSCI
• Familiarity with data governance, compliance, or regulated industries
• Familiarity with MS Azure and/or AWS

Why Join ChapsVision?

Be part of a small, dynamic team growing the North American market for ChapsVision

Work on an AI-native search platform with enterprise impact

Fast-growing, innovative work environment with strong career growth opportunities

Competitive salary structure with high earning potential

Generous PTO, health benefits from day one, 401(k) with employer match, wellness and commuter benefits, and more!

This hybrid role is based in New York, NY. The anticipated base salary range is $110,000-$140,000, depending on experience, skills, and qualifications.

Division ChapsVision US Locations New York Remote status Hybrid