Bureau Veritas

Project Manager

Bureau Veritas • $75K — $95K *
Mississauga, ON L4T 0A1In-Person
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • University degree or college diploma in Sciences, preferably chemistry or environmental-related
  • 3-5 years' experience in the environmental industry
  • Demonstrated success in Project Manager Assistant roles or experience in Laboratory Operations
  • Basic chemistry knowledge for application in a laboratory setting
  • Good working knowledge of current regulations and guidelines for effective client advice
  • Strong verbal and written communication skills; French is an asset

Responsibilities

  • Develop strong client relationships through excellent customer service
  • Act as the key liaison between clients, laboratories, and management
  • Ensure effective daily service, satisfaction, and maintenance of client accounts
  • Respond promptly to client communications and redirect as necessary
  • Provide technical support and consultation on sampling projects
  • Document and manage client complaints and corrective action requests (CARs)
  • Actively participate in business development initiatives and regional sales strategies

Benefits

  • Engagement in cross-training and career pathing within the organization
  • Opportunity to work in a collaborative team environment
  • Involvement in various client and laboratory projects
  • Flexible working hours, potentially including overtime and shift work
  • Minimal exposure to hazardous chemicals
Full Job Description
Project Manager

The Project Manager is a key member of the Customer Experience Team (CET) functioning in Project Support or Project Manager capacity. Knowledge pertaining to Ontario and Canadian environmental regulations is required.

Your responsibilities:

  • Develop strong client relationships through top notch customer service
  • Act as the key liaison between the clients, laboratory and Bureau Veritas Management to ensure overall satisfaction which is critical for the development of a loyal client base
  • Responsible for effective daily service, satisfaction and maintenance of client accounts
  • Respond to all client communications (telephone and email) and redirect communications to CET members as required
  • Provide clients with technical support on their varied sampling projects
  • Provide consultation, recommendations, data interpretation and other technical assistance to clients
  • Remain current on the interpretation and application environmental regulations
  • Stay current with all methods, corrective action requests (CARs) and management of change (MOCs) via the various reporting tools of the QSI and CRM databases
  • Document and ensure closure to all client complaints, CARS
  • Actively participate with the business development team in the development and execution of the regional sales strategies; including new account identification, tailoring services to meet client needs, and regular account reviews
  • Work in conjunction with clients to coordinate all related project requirements
  • Facilitate communication between clients and other laboratory departments
  • Coordinate reports, data, billings and client requests
  • Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation
  • Execute IT test plans, records results and provides feedback
  • Effectively execute to CET key performance indicators (KPIs)
  • Work with accounting staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed
  • Adhere to all Health and Safety Regulation
  • Ensure Quality Standards are maintained
  • Provide client feedback to the Bureau Veritas management
  • Adhere to and participate with all QA/QC policies of the organization
  • Engage in cross-training/career pathing to support overall success of the Customer Experience Team
  • Other responsibilities as assigned


You are an ideal candidate if you have:

  • University degree or college diploma in Sciences, preferably chemistry or environmental related and/or equivalent experience
  • 3-5 years' experience in the environmental industry
  • Demonstrated success in Project Manager Assistant roles and/or experience in Laboratory Operations.
  • Basic chemistry knowledge for application in a laboratory setting
  • Good working knowledge of current regulations and guidelines in order to provide effective client advice
  • Good knowledge of computers (Microsoft Word, Excel and Outlook)
  • Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and the CET members
  • Good time-management, multi-tasking and priority setting skills
  • Strong verbal and written communication skills (French is an asset)
  • Strong organization skills with high attention to detail and focus
  • Ability to work independently as well as engage others when required in the escalation of concerns
  • Bureau Veritas Values and are always professional
  • Ability to be responsible, dedicated and motivated


Work Conditions

  • Office environment with frequent interaction in a laboratory environment
  • May require flexible workings hours, overtime and shift work
  • Changing priorities and balancing workload to meet tight deadlines
  • Liaison activities and internal/external negotiations
  • Minimal exposure to hazardous chemicals
  • Some travel to customers/conferences and other Bureau Veritas locations (as required)


About Bureau Veritas

Bureau Veritas is a French multinational company that specializes in testing, inspection, and certification (TIC) services. The company was founded in 1828 and is headquartered in Neuilly-sur-Seine, France. Bureau Veritas operates in a variety of industries, including oil and gas, power and utilities, food and agriculture, and construction. The company has a global presence, with operations in over 140 countries. Bureau Veritas is committed to sustainability and has set ambitious targets to reduce its environmental impact and promote social responsibility.
Learn more about Bureau Veritas
Size
75,000 employees
Industry
Aerospace & Defense
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Bureau Veritas

More Technical Services Jobs

Find similar Project Manager jobs:

NationwideMississauga, ON