Position SummaryThe Automation and AI Enablement team manages governance, prioritization, execution, measurement, and communication of automation and AI initiatives within the Service Operations PSS Center of Excellence. The Project Manager plays a critical role in identifying appropriate AI use cases within the PSS COE, recommending appropriate solutions, and driving associated AI/automation solutions to their full delivery, including reporting and post-implementation monitoring.
Key Responsibilities- Support intake, prioritization, and sequencing of new AI use cases.
- Coordinate the full lifecycle of AI initiatives from intake through deployment.
- Collaborate with IT and business stakeholders to define requirements and AI use cases and to deliver AI-enabled solutions to meet operational challenges.
- Track initiative status, dependencies, risks, and outcomes.
- Support vendor onboarding and contract coordination.
- Ensure consistent project documentation and post-implementation reviews.
- Support executive presentations and leadership updates.
- Build clear narratives on AI value, risks, and progress.
- Stay current with AI trends, tools and regulatory developments.
Required Qualifications• 5-7+ years of experience in project management.
• Experience managing project meetings, dashboards, and request pipelines.
• Solid understanding of AI technologies, responsible AI principles, and risk management frameworks.
• Experience developing AI use cases
• Strong organizational, change management and communication skills with attention to detail and follow-through.
• Experience preparing executive-facing materials.
Preferred Qualifications- 3+ years managing cross-functional projects or programs
- Experience with AI platforms and workflow automation tools (e.g. Power Automate, Microsoft Copilot), and data visualization/reporting.
EducationBachelor's degree or recent certification in Artificial Intelligence, Machine Learning or Applied AI related fields or equivalent demonstrated work experience.
Anticipated Weekly Hours40
Time TypeFull time
Pay RangeThe typical pay range for this role is:
$66,330.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 09/30/2026
