About the roleThe Project Manager 2 is responsible for the overall direction, planning, coordination, implementation, execution and management of one to many medium projects, several large projects, and/or complex projects according to pre-determined scope, schedule and budgets. The Project Manager 2 will also provide coaching and mentoring to less experienced Project Managers / Project Coordinators. It is expected that the majority of time (70%) will be in customer facing activities.
Location: Houston, TX | Saline, MI | Memphis, TN
What you'll be doing- Lead the planning and implementation of project(s) throughout the project lifecycle, initiation through closure
- Oversee the review of project scope, goals and deliverables both internally and externally
- Oversee and Develop a project task list (tracker), risk/issue/action, project contacts and a full scale project plan as required within Computacenter United States Inc.'s approved applications and systems
- Assemble and coordinate project resources both internally, externally and with 3rd parties
- Manage project budget, resource allocation, project plan, project trackers and project timelines as required
- Track and advise on project deliverables and tasks using appropriate applications, systems, and/or tools
- Own and resolve any issues that arise during the project and drive risk mitigation
- Drive team accountability for project results of staying on-budget, on-schedule, and maintain client satisfaction
- Communicate with internal and external stakeholders including but not limited to project scope, tasks, deliverables, goals, resources, schedules and budgets
- Communicate expectations to stakeholders and team, gaining acceptance and accomplishing customers business objectives
- Identify resources required to fulfill project delivery, collaborating with other Project Managers, the Resource
- Management Group and other groups as required to determine which project resources are available in order to schedule project workload and make assignments
- The PM2 should work with the Resource Management Group to explore ways to drive efficiencies on third party project delivery
- Oversee all products and corresponding issues (software licensing, shipment logistics, DOA's, late or changed shipment dates) are coordinated with customer and Computacenter United States Inc. Sales and Engineering teams
- Provide status reporting throughout the project to internal and external stakeholders on progress against project schedule, and any issues and their accompanying mitigations.
- Quickly escalate to next level of management and/or senior management any project related issues/risks that will impact the project negatively
- Ensure all project team timecards, expense reports, status reports, issue documentation, project tracker(s), project plan(s) and project documentation are entered and/or updated into the Computacenter United States Inc. applications & systems in a timely fashion, verifying accuracy and completeness
- Obtain client sign-off on the Project Completion Form
- Perform invoicing and project closure functions including sending and following up on Customer Satisfaction Survey's
- PM2's will be called upon to mentor those around them in aspects of leadership, methodology, tools, people skills, and navigating difficult customer environments
- PM2's will be called upon to conduct mid project health checks as well as after action meetings for continual improvement.
- PM2's will be expected to have the ability to turn around any sized project that may not be performing up to Computacenter United States Inc.'s high quality expectations
What you have- 7-10 years' experience in Project Management within the IT industry
- Proficiency in Microsoft Word, Excel and Project
- Excellent customer interfacing skills
- Strong communication skills, both written and verbal
- Proven experience in effective meeting facilitation
- Proficient in project management software
- Legal authorization to work in the United States.
Bonus points- Bachelor's degree preferred
- PMP certification is a plus
- Experience with Salesforce is a plus
What you can expectThere's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
