TeleTech

Project Management Specialist

TeleTech$55K — $126K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in project management or process improvement
  • Proficient in Microsoft Office Suite and Adobe Acrobat
  • Experienced with project management tools like Microsoft Project and Jira
  • Skilled in process mapping and data analysis using relevant software
  • Strong communication skills for diverse audiences
  • Ability to collaborate effectively across teams
  • Secret clearance required
  • Bachelor's degree in Business Management

Responsibilities

  • Drive improvement initiatives across the organization
  • Define project scopes and manage timelines with stakeholders
  • Ensure project deliverables meet quality standards
  • Analyze current processes and identify efficiencies
  • Design and implement optimized workflows
  • Develop and manage communications for stakeholders
  • Facilitate workshops and lead change management efforts

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life balance programs
  • Recognition awards for exceptional employee performance
Full Job Description
Project Management Specialist
The Opportunity:

As a Project Management Specialist, you will be the driving force behind the delivery of improvement initiatives across our organization. You will partner with stakeholders to define scopes, manage timelines, and ensure deliverables meet quality standards.

You will be a catalyst for positive change by analyzing current state processes, identifying inefficiencies, and designing, implementing, and monitoring optimized future-state workflows. Furthermore, you will collaborate with organizational leaders to design, implement, and manage communications to engage internal and external audiences.

You Have:
  • 3+ years of experience in a project management or process improvement role
  • Experience using Microsoft Office Suite tools such as Word, PowerPoint, Excel, and SharePoint, and Adobe Acrobat
  • Experience with project management tools and methodologies such as Microsoft Project, Jira, and Confluence
  • Experience in process mapping, data analysis, and workflow optimization, including with Microsoft Visio, Power BI, and Jira
  • Experience developing communications for varied audiences
  • Ability to work across various teams
  • Ability to facilitate workshops and lead change management efforts
  • Secret clearance
  • Bachelor's degree in Business Management


Nice If You Have:
  • Experience with graphic design or multimedia editing
  • Possession of excellent stakeholder management skills
  • Possession of excellent communication skills
  • TS/SCI clearance
  • Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Certified ScrumMaster (CSM), or Agile Certified Practitioner (PMI-ACP) Certifications
  • Lean Six Sigma or similar Process Improvement Certifications


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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