Project Lead

Keylent, Inc.

$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of project management experience.
  • Strong background in project control metrics and analysis.
  • Experience in leading customer interfaces and addressing issues proactively.
  • Familiarity with functional and technical specification documentation.
  • Knowledge of service level agreements (SLAs) and key performance indicators (KPIs).

Responsibilities

  • Ensure project initiation, planning, execution, and completion are on track.
  • Lead customer communication and resolve issues before escalation.
  • Create and manage technical documentation and specifications.
  • Track incident tickets, allocate resources, and ensure timely resolution.
  • Promote continuous improvement in project delivery efficiency.
  • Assist in risk management and ensure quality compliance throughout the project.
  • Serve as the main point of contact for stakeholders and foster team development.

Benefits

  • Work with a supportive team environment.
  • Opportunities for professional growth and development.
  • Exposure to a variety of project management methodologies.
  • Engagement with diverse client projects.
Full Job Description
Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes

Description
To ensure successful initiation, planning, execution, control and completion of a small or a less complex project through monitoring, tracking and analyzing project control metrics. Lead project development, production support and maintenance activities. Ensure timesheets and invoicing processes are completed on or before the deadline.

Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.

Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA's/KPI's/OLA's.

Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in an economic manner.

Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms. Lead and ensure project complies with Software Quality Processes and is adhering to the defined timelines.

Draft initial charter and project plan, create and review functional and technical specification documents. Monitor, track and analyse project control metrics.

Review and consolidate project (over all the modules) status reports and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency.

Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates.

Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

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