Project Lead

Keylent, Inc.

$90K — $130K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of project management experience in a tech-heavy environment
  • Proven ability to lead customer interface and manage client expectations
  • Strong understanding of software quality processes and project control metrics
  • Experience in creating functional and technical specification documents
  • Knowledge of risk management and quality assurance best practices
  • Familiarity with SLA's, KPI's, and OLA's
  • Excellent team leadership and mentoring skills

Responsibilities

  • Initiate, plan, execute, and complete projects using control metrics
  • Lead daily customer interactions and proactively handle issues
  • Draft and review project charter and technical documents
  • Track and prioritize open tickets, ensuring timely closure
  • Drive efficiency in team performance through continuous improvement
  • Assist in risk management and uphold software quality norms
  • Provide application support according to established processes

Benefits

  • Opportunities for professional growth and development
  • Collaborative work environment
  • Flexible working arrangements
  • Support for ongoing education and training initiatives
  • Health and wellness programs
Full Job Description
Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes

To ensure successful initiation, planning, execution, control and completion of a small or a less complex project through monitoring, tracking and analyzing project control metrics. Lead project development, production support and maintenance activities. Ensure timesheets and invoicing processes are completed on or before the deadline.

Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.

Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA's/KPI's/OLA's.

Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in an economic manner.

Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms. Lead and ensure project complies with Software Quality Processes and is adhering to the defined timelines.

Draft initial charter and project plan, create and review functional and technical specification documents. Monitor, track and analyse project control metrics.

Review and consolidate project (over all the modules) status reports and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency.

Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates.

Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

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