Job Description

Reporting to the Vice President, Delivery, the Project Director is accountable for the end-to-end delivery of contracted services for external clients, ensuring operational excellence, contractual compliance, and strong financial performance. This role serves as a strategic partner to clients, leads multi-site delivery teams, and drives continuous improvement across centralized operations.

The Project Director owns client satisfaction, SLA performance, risk management, and margin attainment for their portfolio and has overall responsibility for all Centralized Operations, including coordination across all major functional areas.

Key Responsibilities

Service Delivery & Client Management

• Lead delivery of contracted services to ensure full compliance with contractual obligations, SLAs, and performance metrics.
• Serve as the primary escalation point for clients, maintaining trusted executive-level relationships.
• Partner with clients to identify service improvements, operational efficiencies, and growth opportunities.

Operational & Financial Performance

• Drive operational profitability, cost discipline, and margin improvement across assigned programs.
• Own delivery P&L inputs, including staffing models, productivity assumptions, and volume forecasting.
• Ensure delivery operations meet internal governance, audit, and compliance standards.

Leadership & Talent Management

• Lead, develop, and coach Managers and cross-functional delivery teams.
• Establish clear performance expectations, conduct talent reviews, and drive accountability at all leadership levels.
• Build succession plans and strengthen leadership bench strength.

Governance, Risk & Compliance

• Maintain strong account governance, ensuring adherence to contractual, regulatory, and security requirements.
• Identify delivery risks early and implement effective mitigation plans.
• Partner with audit, compliance, and legal teams during client reviews and audits.

Growth & Transformation

• Support organic revenue growth through re-competes, add-ons, and scope expansions within defined thresholds.
• Champion continuous improvement, automation, and transformation initiatives to enhance quality, speed, and cost efficiency.

Qualifications

• Bachelor's degree or equivalent experience.
• 10+ years of progressive experience in service delivery, operations, or client management roles; ideal candidates will have state child support or government experience at the Director level.
• Minimum of 2 years of delivery management experience within a comparable organization.
• Demonstrated success leading large, multi-site organizations.
• Strong experience managing client contracts, SLAs, financial performance, and escalations.
• Proven ability to lead effectively through complexity, ambiguity, and regulated environments.
• Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams).

Preferred

• 5+ years of delivery management experience in a comparable organization.
• 5+ years of experience as a Project Director supporting Child Support SDU, Transaction Processing, Customer Support Services, Payment Processing, and/or Data Center Management.

Core Competencies

• Client Relationship Leadership
• Operational Excellence & Financial Acumen
• Risk, Compliance & Governance
• Talent Development & Organizational Leadership
• Strategic Thinking & Execution

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $97,790 - $127,000.

About the Team