Project Coordinator - Wendell, NC - HybridThe Project Coordinator role will be responsible for developing quick, high-level resolution to our customer's warranty related issues. This role will work within the Siemens SI EA business unit and will support products such as: medium voltage switchgear, low voltage switchgears, transformers, e-houses and others. This position is a hybrid role located in Wendell, NC.
You'll make an impact as you: - Lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments.
- Ensure track and manage multiple warranty cases.
- Close them on-time identifying priorities.
- Provide proactive communication on Case status to internal and external stakeholders.
- Devise solution driven approaches to expedite and manage timely closure of Warranty cases.
- Follow and adhere to customer defined contractual timeline to respond to cases and providing daily/weekly updates.
- Engage proactively with Project Management, Engineering, Quality, Application engineering and other teams.
- Work with our factories and quality teams to develop and implement corrective and preventive actions.
- Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
- Provide frequent updates to all stakeholders during the correction steps for the customer.
- Work closely with field service teams and vendors to align on materials and methods of correction
- Demonstrate ownership in driving resolution for our customers in a timely fashion and in addition, also performing resolution in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens.
You'll win us over by having the following qualifications: Basic Qualifications: - Bachelor's degree
- 1+ years of project management or customer service experience
- Ability to travel up to10% to resolve high profile customer issues
- Applicants must be authorized to work in the US without the need for sponsorship now or in the future.
Preferred Qualifications: - 1+ years of experience in the Power Distribution area
- Ability to manage construction software like BIM, COMPASS, ProCore Etc.
You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is 74,664 - 100,878 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
