Citigroup, Inc

Program Senior Group Manager, Branch Performance Strategy and Execution

Citigroup, Inc • $170K — $300K *
Charlotte, NC 28269In-Person
Business Services
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15+ years of experience in project or program management, with 8-10+ years in managerial roles.
  • Proven track record in leading large, strategic cross-functional projects.
  • Experience in program/project management, consulting, and technology.
  • Relevant certifications such as CAPM, PMP, PgMP and/or MBA are advantageous.
  • Bachelor's degree or equivalent experience; advanced degree preferable.

Responsibilities

  • Support planning, coordination, and execution of daily program activities.
  • Manage a functional area with comprehensive understanding of multiple business principles.
  • Identify and build relationships with stakeholders across key organizations.
  • Direct the creation of multiple programs and ensure alignment with business goals.
  • Facilitate cross-functional discussions and resolve macro-level issues with Senior Management.
  • Lead risk identification and ensure effective mitigation strategies are in place.
  • Ensure program scope aligns with business objectives and that cost-benefit analyses are performed.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Life, accident, and disability insurance.
  • Wellness programs available.
  • Paid time off including vacation, sick leave, and holidays.
Full Job Description
The Program Senior Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country/site location, job family, or line of business.

Responsibilities:
  • Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
  • Manages a functional area by applying a broad and comprehensive understanding in multiple functional areas as well as underlying business principles.
  • Identifies stakeholders in key organizations and build and manage relationships with each stakeholder.
  • Directs the creation of multiple programs of work and manage their alignment to business goals.
  • Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management.
  • Leads the identification and drive resolution of issues, including those outside established programs of work.
  • Works with stakeholders to ensure program scope definition meet business objectives and partner with Program Sponsor to ensure business case/cost benefit analysis is in line with business goals.
  • Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
  • Assists program team in negotiating for resources owned by other departments in order ensure the program is completed within stated time lines.
  • Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
  • Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.
  • Manages a team of employees and coach and evaluate performance and makes recommendations for pay increases, promotion etc.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Recommended Qualifications:
  • 15+ years of experience, including 8-10+ years' managerial experience
  • Demonstrate a consistent track record having worked as a Program or Project Manager, Lead, PMO or department head, managing teams and large, strategic cross-functional projects
  • Previous program/project management, consulting, technology and/or management
  • CAPM, PMP, PgMP and/or MBA are a plus


Education:
  • Bachelor's/University degree or equivalent experience, potentially Masters degree and managerial experience


Job Family Group:
Project and Program Management

Job Family:
Program Management

Time Type:
Full time

Primary Location:
NC-CHARLOTTE (BALLANTYNE)

Primary Location Full Time Salary Range:
$170,000.00 - $300,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 25, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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