TeleTech

Program Operations Lead

TeleTech$77K — $176K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in military headquarters or policy environments
  • Experience in military, civil service, or government contracting
  • Ability to coordinate across multiple organizations
  • Expertise in preparing senior leaders for meetings and decision-making
  • Proficient in MS SharePoint, PowerPoint, Excel, and Power BI
  • Ability to synthesize complex data into actionable insights
  • Secret clearance required
  • Bachelor’s degree in Public Administration, Political Science, or Business

Responsibilities

  • Analyze client operations to guide organizational improvements
  • Lead workshops and discussions with stakeholders and teams
  • Identify effective elements and areas for operational enhancement
  • Advise U.S. Army senior leadership on strategic pathways forward
  • Develop comprehensive reports and decision-making documents

Benefits

  • Health, life, disability, and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance programs
  • Work-life balance initiatives and dependent care support
  • Recognition awards for exceptional performance
Full Job Description
Program Operations Lead
The Opportunity:

To grow and transition effectively, organizations need help looking at their operation from the outside. Whether standing up a new organization, transforming an existing one, or transitioning an organization (e.g., merger, split-up), our clients need a change management professional who will take the time to learn the complexities of their mission and provide them with tangible advice on business process improvements, mission success, and standard methodologies.

That's why we need you, a seasoned professional who knows how to analyze every aspect of your customer's operations and use your expertise to guide efforts at giving them the roadmap to becoming the organization they envision.

As a leader on our team, you'll oversee the development of an overall picture of your client's current structure, day-to-day operations, and outcomes in a manner that they may not have thought of before. You'll lead discussions and workshops with stakeholders and engineers, analysts, and other support staff that will help your team identify the elements that work best in their environment and the areas for improvement. Once you have a thorough understanding of where and how the organization can improve, you will advise U.S. Army senior leadership on a path forward.

This is a chance to broaden your experience in operational analysis and change management while making an impact with your expertise. Work with us as we help U.S. Army technology ecosystem evolve.

Join us. The world can't wait.

You Have:

  • 5+ years of experience working in military headquarters or policy environments
  • Experience in a military, civil service, or government contractor role
  • Experience coordinating actions and initiatives across multiple organizations or stakeholders
  • Experience preparing senior leaders for meetings, briefings, and decisions.
  • Experience developing staff products, including memos, decision papers, and reports
  • Experience with MS SharePoint, PowerPoint, Excel, and Power BI
  • Ability to track and manage tasks to completion, ensuring deadlines are met and synthesize complex information into concise and actionable recommendations
  • Ability to prioritize competing requirements
  • Secret clearance
  • Bachelor's degree in a Public Administration, Political Science, or Business field


Nice If You Have:

  • 7+ years of experience in an operational role
  • Experience briefing senior leaders or executives
  • Experience with interagency, joint, or multinational environments
  • Experience in project management or as a staff officer
  • Knowledge of organizational hierarchy and decision-making processes
  • Knowledge of staff processes, task management systems, and organizational policy compliance
  • Ability to be adaptable in ambiguous and fast-paced environments
  • Possession of excellent written and verbal communication, organizational and time-management skills
  • Master's degree in a relevant field
  • Project management or change management certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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