Apple

Program Manager, WW Sales Business Transformation

Apple$120K — $160K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in program or project management within sales/operations.
  • Experience leading complex global sales enablement programs.
  • Proficiency in CRM systems, especially Salesforce, and agile methodologies.
  • Background in AI/ML and process automation initiatives.
  • Strong analytical skills with a focus on scalable solutions.
  • Exceptional stakeholder management and communication proficiency.
  • Bachelor’s degree in Business, Marketing, Computer Science, or equivalent.

Responsibilities

  • Lead strategic sales enablement initiatives in the Sales BPR portfolio.
  • Define program strategies and develop project roadmaps from business needs.
  • Collaborate with cross-functional teams to identify challenges and requirements.
  • Oversee the entire lifecycle of sales projects from ideation to optimization.
  • Utilize CRM/Salesforce expertise to suggest optimization strategies.
  • Translate business goals into functional specifications and user stories.
  • Ensure project delivery by managing timelines, resources, and budgets.

Benefits

  • Opportunities for professional growth and development.
  • Collaborative work environment with cross-functional teams.
  • Exposure to cutting-edge technologies in sales and AI.
  • Flexible work environment to accommodate diverse needs.
Full Job Description
As part of our World Wide Sales Business Transformation group, you will drive critical sales enablement projects from initial discovery through final delivery. You will lead strategic initiatives designed to optimize our global sales processes. By partnering closely with cross-functional teams in Sales, Operations, and IT, you will translate complex requirements into successful executions that directly empower our global sales ecosystem.

Description

In this role, you will:

- Lead and manage strategic programs within the Sales BPR portfolio, specifically targeting enhancements to account planning and strategic initiatives.

- Define and execute program strategy, translating business needs and stakeholder insights into compelling project roadmaps.

- Partner closely with sales leadership, finance teams, sales operations, and other key stakeholders to understand business challenges, elicit detailed requirements, and define optimal future-state processes.

- Manage the end-to-end lifecycle of complex sales enablement projects, from initial ideation and business case development to implementation and post-launch optimization.

- Analyze current implementations using your CRM/Salesforce expertise to identify optimization opportunities and design scalable solutions for quotation, commission, and financial processes.

- Translate high-level business objectives into comprehensive functional specifications, user stories, use cases, and process diagrams for engineering teams.

- Manage product and program roadmaps, project backlogs, timelines, resources, and budgets to ensure initiatives are delivered on schedule and within scope in partnership with the business stakeholders

- Facilitate workshops, meetings, and communication channels to ensure alignment, transparency, and consensus across all cross-functional partners.

Apply agile principles to project delivery, adapting to changing requirements and fostering continuous improvement.

- Leverage a deep understanding of technology trends, user experience principles, and data-driven decision-making to identify opportunities.

Minimum Qualifications

Typically requires 7+ years of experience in program management, project management, or a similar role.

Experience leading large scale complex global programs and cross-functional initiatives within sales or operations organizations.

Demonstrated experience leading the end-to-end lifecycle of sales enablement and CRM projects (e.g., Salesforce), utilizing agile methodologies from initial discovery through successful delivery, adoption, and post-launch optimization.

Proven ability to drive AI/ML and process automation initiatives, backed by a strong understanding of AI project lifecycles and the latest trends in sales technology.

Exceptional stakeholder management and communication skills, with a proven ability to translate complex technical concepts into business impact for executive leadership.

Strong analytical and problem-solving skills, with the ability to navigate ambiguity, analyze data, and develop effective, scalable solutions.

Ability to manage multiple priorities in a fast-paced, dynamic environment.

Exceptional organizational skills and expertise in agile methodologies and project management tools (e.g., Jira, Confluence, Wrike, or similar).

Outstanding communication and presentation skills, with the ability to translate technical jargon into business impact for executive stakeholders.

Ability to lead through influence, building strong relationships across matrixed technical and non-technical teams.

Bachelor's degree in Business, Marketing, Computer Science, a related field, or equivalent practical experience.

Preferred Qualifications

Master's degree in Business, Computer Science, or a related field.

Relevant project management or agile certifications (e.g., PMP, CSM).

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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