Valence

Program Manager

Valence • $70K — $95K *
Eastman, GA 31023In-Person
Transportation
Less than 5 years of experience
5 days ago
Job Overview by Ladders

Qualifications

  • 3-5 years of experience in program management or customer account management
  • Strong communication skills to interact with various departments and clients
  • Proficiency in MRP systems and engineering documentation
  • Ability to manage multiple projects and prioritize tasks effectively
  • Familiarity with operations and shipping logistics
  • Problem-solving skills to handle order-related issues
  • Bachelor’s degree in relevant field (preferred)

Responsibilities

  • Manage a list of customer accounts with flexibility based on company growth
  • Coordinate shipping routes with operations and shipping departments
  • Create daily reports to monitor order status and completion dates
  • Resolve order issues promptly and escalate as necessary
  • Ensure effective communication across various departments to meet customer expectations
  • Review and manage order completion timelines to prevent delays
  • Interface with customers on pre-planning for critical or expedited orders

Benefits

  • Opportunity for professional development and growth within the company
  • Collaborative work environment with cross-departmental teams
  • Travel opportunities to engage with customers and enhance relationships
  • Access to industry-specific training and resources
  • Involvement in key performance metric evaluations and improvements
Full Job Description
  • Manage defined list of customer accounts (subject to change based on company performance and growth).
  • Coordinate with operations and shipping department leaders to manage company shipping truck routes in to include schedule, pick up, and drop off locations.
  • Create daily report of customer orders currently in-house to review scheduled expected completion dates against current order status to ensure orders complete on time.
  • Carry out required actions to resolve issues resulting in orders being placed on hold or causing orders to exceed defined lead times for each process.
  • The program manager is responsible for pushing to resolve issues and escalating to department and/or site leadership team members if resolutions to issues is not achieved in a timely manner.
  • Ensure adequate communications is carried out between quality, operations, finance, and customer service departments to supports the customer expectation.
  • Review order completion dates to coordinate between truck routes (i.e. pick-up dates) and order completion dates to prevent delays.
  • Work with receiving, planning, scheduling, and contract review personnel o review each incoming order for defined customers and programs; determine if order splits are required to ensure due dates are met including communication to customers for approval.
  • Communicate with customers to identify orders that require pre-planning before order is delivered for critical orders and/or high priority expedite orders.
  • Ensure all required engineering (i.e. blueprints, CATIA models, specifications, part mark aids, etc.) is retrieved, prior to order deliveries, to be disseminated to the appropriate personnel to implement into processing plan.
  • Ensure all orders requiring expedited completion are marked as expedite within company MPR system, including listed expedite fee listed within specific order notes.
  • Oversee the updating of MRP customer contact listing for each defined customer for the auto-generated order acknowledgment and order completion notification emails.
  • Partner with accounting department to set up new terms and conditions within MRP system for new customers under the Program Manager responsible customer list.
  • Communicate with all defined customers to establish scheduled scorecard retrieval and review for delivery and quality metrics.
  • Perform scheduled reviews with Quality Manager, Customer Service Manager, and/or their defined representatives over the information contained within each customer scorecard to identify negative trends and establish corrective and/or preventative actions.
  • Review non-conformances issued from company on defined customer list.
  • Participate in root-cause corrective actions for defined customers to provide input and feedback as required to prevent recurring issues.
  • Review New Part Integration activities carried out by defined customer list for work packages and/or processes.
  • Travel to defined customers as required to carry out meetings, review performance metrics, and to work with sales personnel to obtain new work packages.
  • Other duties as assigned.


About Valence

Valence is a specialty chemical company that produces a range of products used in the oil and gas industry. The company's products include drilling fluids, completion fluids, and production chemicals. Valence also provides custom chemical blending services. The company was founded in 2014 and is headquartered in Houston, Texas.
Learn more about Valence
Size
100 employees
Industry
Business Services
* Ladders Estimates

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