Program Manager

Fully Onsite/In Person

San Jose, CA

Anticipated deadline to submit application: June 25 at 12:00pm PST. Position may close early if application limit is met. Apply promptly for full consideration

The Opportunity

This position oversees the daily operations of a local site's vocational program, ensuring fidelity to the program model and focus on continuous improvement. Includes leading the local team to meet program milestones, recruit participants and support participant progress, and manage participant-related data to inform decisions and achieve impact.

Develops and trains team members to best support participants and manages the vocational portion of the site's budget. Collaborates with local Social Enterprise leadership and team to support participants through transitional job training and workforce development.

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

What You'll Be Responsible For:

Program Operations

• Manage daily vocational operations at the local site and delivery of vocational services to participants, ensuring effectiveness of vocational model delivery
• Support and enhance the participant experience
• Collaborate with the Social Enterprise team including local Site Supervisors and Social Enterprise leadership to maintain cohesion and communication between teams in delivering services to participants
• Monitor and manage overall office administration, collaborating with internal teams to ensure CEO procedures and policies are implemented effectively and with fidelity
• Maintain relationships with local parole and probation bureaus, district attorney offices, and other program referral sources
• Collaborate and support CEO's Participant Resources department with building strategic partnerships and referral relationships with local organizations that provide holistic and complementary services for participants, such as housing, substance abuse, etc.
• Troubleshoot incidents and challenges that arise, working in concert with CEO's safety, Employee Experience, and Legal teams
• As needed, support CEO's regional contracts team with data tracking and reporting
• Manage and ensure adherence to local site's vocational budget including SNAP and other performance based outcomes, staff related costs, and vocational OTPS
• As needed, provide local presence and manage relationships with other community organizations in the reentry space
• Provide support as needed to CEO's regional Investment and/or fundraising teams

Program Performance

• Monitor and supervise site and team progress and effectiveness, ensuring compliance with all organizational policies and procedures
• Manage team in usage of CEO's client relationship management system (CRM) to organize information, perform forecasting, and measure the performance of programming
• Evaluate the performance of all vocational program services and recommend areas to improve on an ongoing basis
• Manage the recording and tracking of data required by program management, grant contractors, and foundations by monitoring enrollment, case files, placement, and retention metrics

Team Management Support

• Hire, supervise, and support a diverse, high-performing local team to serve participants and achieve our local program outcomes
• Ensure ongoing engagement in learning on specific areas of program delivery, supporting staff in obtaining the necessary resources and training needed to successfully carry out CEO's vision and mission
• Build environment of collaboration, disciplined pursuit of goals, and inclusion by fostering communication, accountability, and support across team members
• Coach and provide feedback to team members to drive employee performance, and support team in gaining access to resources in areas of individual and team development
• Leverage employee insights and feedback to respond to needs and determine areas of individual and team development
• Model strong communication and collaboration between sites, teams, and departments
• Prioritize team-building, culture-building, and celebrations of individual and team accomplishment along with initiatives to develop a sense of shared purpose
• Model CEO's organizational values in management practice, empowering employees to lead through CEO values
• Additional responsibilities as assigned, including coverage for team members

Who You Are

• You have 3+ years of program implementation experience in a fast-growing and results-oriented nonprofit environment; program management experience preferred
• Working knowledge of the criminal justice and workforce development systems
• Proficiency and experience in meeting performance based goals
• Proficiency and experience collecting, analyzing, and applying data to drive program strategy and decision making
• Comfortable with technology, including Google Suite and Salesforce
• Serves as an exemplary model of CEO's values and living CEO's management philosophy
• You have a deep dedication to social justice, criminal and/or economic justice
• You have the ability to motivate and inspire others to achieve their goals, helping individuals identify, capitalize upon, and apply their strengths
• You have attention to detail and strong project management capabilities
• You have demonstrated practice of regularly collecting, analyzing, and applying data to drive program strategy and decision making
• You have a high level of personal integrity and commitment to excellence and deep impact
• You have the ability to identify, anticipate, and analyze potential problems and solutions, and decide on and implement a course of action

Compensation

The salary range for this position is $82,000-$85,000 annually. In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer.

We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities to our staff.

We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.