Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Chicago Field Office, Area Port of Chicago, located in Chicago, Illinois.

Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Duties

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This position is located in the Department of Homeland Security (DHS), Customs and Border Protection (CBP), Office of Field Operations (OFO). This position will allow you to use your expertise as a Program Manager over a major area or critical program segment for which the scope and effect of the work have an program-wide impact.

This position starts at a salary of $118,984.00 (GS-13, Step 1) to $154,682.00 (GS-13, Step 10).

In this Program Manager position you will become a key member of a team of Homeland Security professionals directing a program segment that performs a variety of diverse programs and/or services that are professional, technical, and/or administrative in nature. Typical work assignments include:

• Overseeing the overall planning, direction and timely execution of a program or several program segments.
• Collaborating with heads of other CBP Organizational elements to negotiate, decide on, and coordinate work changes affecting the assigned program segment. Evaluating the effectiveness of the organizational elements in terms of mission accomplishment.
• Providing information and recommendations on the current and long-range plans pertaining to managerial and administrative procedures and operation's program and financial management.
• Providing technical and administrative supervision to the unit. Establishing production standards and preparing performance work plans and appraisals. Developing procedures and techniques and furnishing policy guidance.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Providing administrative program direction to various directors and special staff for a variety of diverse programs and/or services.
• Monitoring the implementation of higher-level policies and guidance, and makes recommendations to adapt guidance for local situations.
• Determining goals and objectives that need additional emphasis; developing measures that evaluate performance; and making recommendations for program improvement.
• Developing administrative regulations or guidelines for the conduct of program operations.
• Ensuring that assigned programs and processes are covered by internal controls and that appropriate precautions are taken to prevent fraud, waste, and misuse of resources in accordance with the Federal Managers' Integrity Act (FMIA).

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/06/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Leadership Training: All newly appointed first-time CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 3 weeks of in-residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.

Please view the video "Protecting America 24/7" to learn more about CBP's Office of Field Operations.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.