Role Overview and Responsibilities

Introduction: The Program Manager serves as the primary interface between the customer and TT Electronics. This role is responsible for overseeing all aspects of the assigned customer accounts, including but not limited to revenue performance, profitability, order intake, and overall customer care. The Program Manager ensures alignment across internal teams, drives program execution, and maintains a high level of customer satisfaction.

Key Responsibilities:

• Serve as the primary focal point for the customer, maintaining deep knowledge of all aspects of the customer/TT Electronics relationship and supporting efforts to develop new opportunities as assigned.

• Provide regular updates to TT Electronics leadership on account status, opportunities, risks, issues, and forward-looking outlook.
• Demonstrate strong leadership across the TT Electronics organization to maximize both short- and long-term account potential.
• Lead the Customer Focused Team in addressing issues, opportunities, and urgent "hot spots" quickly, decisively, and effectively.
• Own the execution of pricing, scheduling, and cross-company communication plans to ensure alignment and accuracy.
• Communicate schedules, milestones, and progress consistently to internal stakeholders and to the customer.
• Maintain full financial responsibility for product profitability, including PPV, gross margin, material liability, account-specific costs, and cost-reduction initiatives.
• Limit TT Electronics' liability by managing contract requirements including but not limited to pricing and inventory.
• Conduct regular customer/TT Electronics business reviews internally and externally to maintain alignment and drive continuous improvement.
• Identify and cultivate new business expansion opportunities within the customer's organization.
• Travel to customer sites as required to support program needs, relationship management, and operational execution.
• Support Global Account Managers in preparing quarterly and annual business plans for assigned accounts.
• Maintain Salesforce data accuracy, ensuring complete and current intelligence for all assigned accounts.

Qualifications, Skills and Attributes

Knowledge, Skills and Abilities: To perform this role successfully, an individual must be able to carry out each essential duty to a satisfactory standard. The individual must demonstrate sound judgment and maintain strict confidentiality in all matters. The requirements outlined below represent the knowledge, skills, and abilities necessary for effective performance. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

A consistently professional and positive image is expected, along with the ability to uphold and promote high ethical standards throughout the organization.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee

This position is an onsite role in our Perry, Ohio location.

Desirable Skills and Experience:

• Education/Experience/Credentials: Bachelor's Degree or two to four years' related experience and /or training; or equivalent combination of education and experience.

• Language Ability: Excellent written and verbal communication skills. Ability to read and analyze periodicals, business reports, correspondence, and procedure manuals. Ability to write clear and professional reports, business correspondence, and procedural documentation. Ability to effectively present information and respond to questions from managers, customers, team members, and the public. The individual must demonstrate strong grammar, editing, and proofreading skills.

• Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

• Reasoning Ability: Ability to collect and analyze data, solve practical problems, and work effectively with a variety of concrete variables in situations where limited standardization exists. Ability to interpret instructions presented in written, oral, diagram, or schedule form. Must consistently maintain a professional and positive image in all situations while exercising sound judgment.

• Computer Skills: Proficiency in standard office software, including word processing, spreadsheets, databases, slide-presentation tools, internet browsers, email platforms, and business-systems software.

• Supervisory Responsibilities: None.

• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee may be required to work from a home office and must ensure that the workspace is appropriately equipped to support a professional, distraction-free environment. The individual must be able to self-supervise and manage time effectively to meet company expectations. The noise level in the work environment is typically quiet.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers for dexterity; handle or feel objects; reach with