GENERAL PURPOSETailored Studio is MillerKnoll's custom product design studio, helping clients and design partners translate unique workplace needs into thoughtful product solutions that extend the MillerKnoll design legacy. The Program Manager serves as a key connection point between clients, Architecture and Design partners, dealers, Sales, Industrial Design, Engineering, Fulfillment, and other internal teams, shaping early conversations into clear design briefs and guiding work from exploration through development and delivery. This role requires strong design sensitivity, curiosity, communication, and project leadership to protect the original design intent while balancing timeline, cost, manufacturability, and long-term client value. Rather than approaching the work as a purely technical process, the Program Manager helps make complex custom opportunities feel clear, collaborative, and achievable.
ESSENTIAL FUNCTIONS- Coordinate across cross-functional partners to align design direction, technical feasibility, and business requirements.
- Manage multiple active projects and competing priorities while maintaining clear communication, timely follow-up, and alignment on next steps.
- Protect design intent while balancing timeline, manufacturability, and long-term client value.
- Support strategic and complex client opportunities requiring strong design coordination, project leadership, and clear communication across teams.
- Maintain broad product knowledge across the MillerKnoll collective of brands, including platforms, finishes, materials, and capabilities that can inform custom solutions.
- Identify roadblocks, clarify decisions, communicate project status, and help teams make informed tradeoffs throughout the development process.
- Support the design process by interpreting design intent, asking clarifying questions, organizing inputs, and helping align stakeholders around the desired product experience.
- Perform additional responsibilities as requested to achieve business objectives.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience- Bachelors degree in Engineering, Design or Business.
- A minimum of 5 years experience with the Design/ development process
- A minimum of 2 years project management experience.
- Engineering background a plus
- PMP Certification (Project Management Professional) or APMP (Associate Product Management Professional) plus
Skills and Abilities- Strong written/verbal communication skills, and demonstrated experience with developing and delivering presentations.
- Proven ability to manage multiple competing priorities and demonstrate flexibility in project management.
- Proven ability to effectively interact with and at various levels of the organization (i.e. employees, visitors, vendors).
- Demonstrated strong time management, problem solving, planning and organization skills for success in a results-oriented environment.
- Must be self-motivated and able to work independently.
- Strong interpersonal, leadership and mentoring abilities required.
- Requires initiative, business acumen, adaptability and tenacity to persevere in challenging assignments.
- Requires initiative, business acumen, adaptability and tenacity to persevere in challenging assignments.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.
