Details:
Stefanini is looking for a Program Manager (Dearborn, MI)Responsibilities- Develop comprehensive project plans, defining the scope, goals, and deliverables for initiatives in alignment with organizational and product roadmaps.
- Drive problem-solving and continuous improvement initiatives by leading cross-functional teams to design, implement, and scale AI automation solutions for the operations team, streamlining manual workflows and improving operational efficiency.
- Facilitate the development effort by creating and monitoring an efficient, streamlined process between internal product/engineering teams and external payment vendors or financial partners.
- Effectively communicate status updates to stakeholders and leadership across multiple organizations, utilizing configured data and analytics dashboards to provide clear, quantitative measurements of progress.
- Ensure project and program objectives, deliverables, and results are completed within the agreed-upon scope, timeline, budget, and allocated resources.
- Provide accurate and insightful analysis by configuring and manipulating data to solve complex operational and transactional problems, presenting this data in clear dashboard formats for executive presentations and reviews.
- Identify technical, operational, and financial risks inherent to payment processing, and create robust risk mitigation plans to ensure the timely and secure completion of projects.
- Serve as a subject matter expert in payments, transactional flows, and customer checkout experiences, ensuring our platform (Stripe) meets industry standards and delivers a frictionless user experience.
Job Requirements
Details:
Skills Required- Product Management, Automation, Data/Analytics dashboards
- Product Management - Expected to assist with leading the product lifecycle, define user stories and product roadmaps, prioritize the backlog (e.g., in Jira), and collaborate with cross-functional engineering and design teams to deliver high-quality features.
- Automation - Expected to identify manual, repetitive tasks and implement automated workflows (e.g., using Ai tools like Gemini Pro and LLM) to improve team efficiency.
- Expected to assist with work in progress design suggestions to build, and maintain interactive and user-friendly dashboard (e.g., using Power BI) to track key performance indicators (KPIs) and translate complex datasets into actionable business insights.
Skills Preferred- Customer Checkout Customer Checkout - Preferred familiarity with online cart and checkout flows, fraud monitoring, payment gateways, billing systems, digital wallet integrations, and optimizing checkout conversion rates to reduce customer friction.
Experience Required- 6 years of experience in IT; 3 years in Program Mgmt., Expert in Project Management
- Define scope, timelines, and deliverables for initiatives, ensuring on-time and on-budget delivery.
- Lead cross-functional teams to design and implement AI-driven automation solutions that optimize manual operations workflows.
- Configure and analyze complex operational and transactional data to solve problems and build KPI dashboards.
- Coordinate seamless collaboration between internal Product, Engineering, and Operations teams and external payment vendors.
- Deliver clear, quantitative progress reports and status updates to leadership using data-driven insights.
- Identify technical, operational, and financial risks unique to payment processing and execute mitigation plans.
- Serve as the subject matter expert on payment systems, transactional flows, and customer checkout experiences.
Education RequiredEducation Preferred**Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives***Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We will also speak with you about the process, including interviews and job offers.
#LI-NP1
#LI-ONSITE
Pay Range:
$ 66.00 - $ 71.00
