Plexus Corporation

Program Manager Sr

Plexus Corporation • $102K — $153K *
Nampa, ID 83686In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred with at least 8 years of related experience, or equivalent combination of education and experience.
  • Proven track record in customer relationship management and team leadership.
  • Ability to drive continuous improvement and operational excellence.
  • Strong understanding of financial performance within program management.
  • Proficient in establishing best practices for customer service and satisfaction.

Responsibilities

  • Lead and engage Customer Focus Team(s) to align with program goals.
  • Oversee delivery planning and ensure customer commitments are met on budget.
  • Build trusting relationships with customers and identify new sales opportunities.
  • Promote and exemplify Plexus' Core Values and best practices in customer service.
  • Foster a culture of continuous improvement within the Customer Focus Team(s).
  • Collaborate with various departments to enhance financial performance of programs.
  • Evaluate and develop team members, focusing on succession planning and personal growth.

Benefits

  • Empowerment in decision-making roles within the team.
  • Opportunities for professional development and coaching.
  • Focus on work-life balance through proactive team management and support.
  • Access to best practices and continuous improvement methodologies.
  • A culture that values relationships and customer satisfaction.
Full Job Description
Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.

Key Job Accountabilities:
  • Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
  • Oversee delivery planning and ensure delivery to commitment within cost parameters across programs responsible for. Build relationship of trust with customers and identify and work with CM/CDs on new sales opportunities.
  • Establish and share best practices in respect of customer service and satisfaction, be a role model of the Plexus' 5Es and Plexus Core Values
  • Create a culture of QBWM and Continuous Improvement in Customer Focus Team(s). Share CI wins and best practices with others, and seek out and leverage global best practices to accelerate operational excellence locally.
  • Collaborate with CM/CD, Financial Analyst, other departments to drive improvements in the financial performance of program(s) responsible for, sharing any best practices established.
  • If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.


Education/Experience Qualifications:
  • Bachelor's Degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.


This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

About Plexus Corporation

Plexus Corporation is an American multinational electronics manufacturing services company headquartered in Neenah, Wisconsin. The company provides a range of services to original equipment manufacturers (OEMs) in the aerospace and defense, healthcare, industrial, and semiconductor industries. Plexus' services include design and engineering, supply chain management, assembly and testing, and after-market services. The company operates in North America, Europe, and Asia and has manufacturing facilities in over 20 countries. Plexus was founded in 1979 and went public in 1988.
Learn more about Plexus Corporation
Size
19,200 employees
Market Cap
$2.8 billion
Industry
Manufacturing & Automotive
Net Income
$122.6 million
Founded
2011
5 Year Trend
+8.6%
Revenue
$3.3 billion
NASDAQ
PLXS
* Ladders Estimates

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