The NWN Program Manager is responsible for managing complex programs and leading a portfolio of strategic accounts. This role assumes ownership of Services financial performance, delivery execution, and client outcomes across one or more accounts. This position operates as a senior leader across assigned accounts, driving profitability, forecasting accuracy, delivery excellence, and long-term client partnership success. The role partners closely with Sales, Delivery, and Customer stakeholders to ensure alignment between strategic objectives and execution.

• Own Services P&L for strategic accounts, driving revenue, cost control, and margin performance
• Develop accurate forecasts and proactively manage financial risks across portfolio
• Lead execution of multi-year strategic account plans and growth strategies
• Identify and drive upsell and cross-sell opportunities aligned to client objectives
• Build and maintain senior client relationships; serve as primary escalation point
• Lead and participate in client-facing QBRs and account reviews
• Oversee program and project delivery to ensure on-time, on-budget, in-scope execution
• Establish governance frameworks, including risk, issue, and dependency management
• Partner cross-functionally with Sales, Delivery, Finance, and Legal on execution and contracts
• Drive service improvement, operational efficiency, and customer experience enhancements
• Manage program execution, including scheduling, reporting, financial tracking, and closure
• Provide leadership and oversight to program/project managers and cross-functional teams
• Understand and articulate NWN service offerings and capabilities
• Represent NWN with customers, partners, and internal stakeholders
• Ensure compliance with organizational standards, policies, and delivery frameworks

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience Required
• 10+ years of IT project / program management experience Required
• Experience managing large-scale or strategic customer engagements
• Experience working with cross-functional teams and stakeholders at all levels
• Subject matter expertise in project and program management best practices (PMBOK-based)
• Strong financial acumen, including portfolio forecasting and margin management
• Experience managing complex programs and multi-project portfolios
• Ability to drive business outcomes through delivery execution and client engagement
• Experience working across Sales, Delivery, Finance, and Legal functions
• Strong leadership, problem-solving, negotiation, and communication skills
• Demonstrated ability to manage competing priorities across multiple accounts
• Experience mentoring and leading Program Managers or PMO team members
• Current PMP Certification Preferred

Requires occasional travel.

After hours support of scheduled after hours client implementation activities.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!