Program ManagerJob Purpose:Oversee multiple related projects, new product introductions, and supply chain operations to meet cost, schedule, and quality goals
Nature of Duties: - Manage the development and implementation process of the customer's products and services involving departmental teams focused on the delivery of new or existing products.
- Serves as liaison between the company and the customer throughout the business relationship.
- Ensures customer satisfaction by managing the details of overall project schedules, budgets, deliverables and performance.
- Visit customer's sites as needed to develop relationships and manage programs.
- Research accounts daily to inform customer on the status of their product. Be prepared for questions that the customer may have and supply them with every option available.
- Manage the processes of loading incoming customer orders, payment invoicing, and revenue recognition.
- Plan and direct schedules/forecasts. Maintain accurate backlog by customer or product.
- Perform a wide variety of tasks related to the support of customers' requirements and solving problems while maintaining profitability and cost savings.
- Interface frequently with Operations to assist in improving processes, performance, and cost savings.
- Monitor the programs from purchase order initiation through delivery, ensuring completion on schedule and within budget constraints.
- Assist with review and management of P&L by program, including analysis of results and submitting forecasts.
- Staff Management: Hire, train, supervise, and support employees.
Education and Experience: - Bachelor Degree in Business or Finance or equivalent experience.
- At least 5 years proven experience in a Program Management position.
- Experience in Customer Fulfillment, Electronics Manufacturing, and New Product Introduction.
- Able to build effective professional relationships with suppliers and internal departments.
- Proven track record of negotiating contracts and prices.
- Working knowledge of import and customs procedures.
- Excellent computer skills, including proficiency with MS Office.
- Oracle experience is desired.
- Able to manage multiple projects/tasks simultaneously while staying on target to reach expected goals.
- Excellent written, verbal, presentation and organizational skills.
- Self motivated and proactive leader with ability to mentor and motivate team.
