Program ManagerProgram Manager is responsible for all aspects of a program at the site, serving as the site liaison between the company and the customer to ensure customer needs are met. Ensures all program-related decisions are guided by the terms and conditions of the customer's contract. Understands all aspects required to launch a new program or order. Responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (A/R, E&O material issues, PPV, credit, RMA's), and business development. Understands Sanmina-SCI offerings for vertical integration and directs customer appropriately towards additional or alternative Sanmina-SCI products or services.
Nature of Duties:Associate Program Manager requirements of the position include, but are not limited to:
- Manage the development and implementation process of the customer's products and services involving departmental teams focused on the delivery of new or existing products.
- Serves as liaison between the company and the client during a project ending with the installation and acceptance of capitalized equipment, enterprise software systems, or system integration or consulting projects/engagements.
- Ensures customer satisfaction of information technology solutions by managing the details of overall project schedules, budgets, and deliverables.
- Ability to interact daily with customers and support departments while maintaining a professional productive relationship.
- Research accounts daily to inform customer on the status of their product. Be prepared for questions that the customer may have and supply them with every option available.
- Plan and direct schedules/forecasts. Maintain accurate backlog by Customer.
- Perform a wide variety of tasks related to the support of customers' requirements and solving problems while maintaining profitability and cost savings.
- Interface frequently with manufacturing to assist in improving processes resulting in cost savings.
- Monitor the project from purchase order initiation through delivery ensuring completion of the product on schedule and within budget constraints.
Education and Experience : - Bachelor's degree in Business/ Accounting /Finance
- Minimum of 2 years of related work experience
- Experience in the Electronics Manufacturing of PCBs and system level assemblies a plus.
- Excellent communication skills.
- Ability to handle and solve multiple projects at once.
- Must be effective in planning and prioritizing activities as needed to accomplish tasks in a timely manner based on customer needs.
- Proven track record of negotiating contracts and prices.
- Strong excel skills including VLookups is required
