Program Manager, Sales Strategy & Analytics

Highmark Health

$85K — $110K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Administration/Management or equivalent experience/education
  • 5-7 years of Health Insurance Industry experience
  • 1-3 years of Medicare or Program Management experience preferred
  • Strong analytical skills and ability to drive process improvement
  • Ability to develop and utilize forecasting models in a sales setting

Responsibilities

  • Partner with leadership to shape the strategic business plan and organizational vision
  • Influence stakeholders to ensure the success of key projects and programs
  • Drive performance improvement and organizational effectiveness through change management
  • Manage the prioritization and accountability of growth initiatives and strategy development
  • Oversee project management services, including budget considerations
  • Develop and execute micro market strategies to achieve growth and retention targets
  • Other duties as assigned

Benefits

  • Hybrid work model with onsite requirements 3 days a week
  • Opportunity to work closely with sales leadership and matrix partners
  • Engagement in strategic planning and change management initiatives
  • Focus on performance improvement and system quality enhancements
  • Involvement in cutting-edge AI applications to optimize business processes
Full Job Description
JOB SUMMARY

This job assists in the creation, execution, and oversight of the Medicare sales and distribution strategy through partnering with sales leadership and other matrix partners. The incumbent focuses on assessing opportunities within each respective region and on building the necessary capabilities to ensure strategic matrix partners' alignment and execution of strategies to grow membership. Works collaboratively across multiple functional areas to align resources and effort around achievement of the plan.

Preferred Skills
  • Data Analysis & Synthesis: Demonstrated ability to work with, analyze, and synthesize multiple complex data sets to drive business strategy.
  • Forecasting & Modeling: Experience developing forecasting models, particularly within a call center or sales operational environment.
  • Data Visualization: Proficiency in data visualization and developing interactive dashboards to track KPIs and provide actionable insights.
  • AI Acumen: Strong understanding of Artificial Intelligence (AI) trends and the future of AI. Ability to identify and leverage AI capabilities to optimize processes and improve the organization's strategic position for long-term success.


This is a hybrid based role in Pittsburgh, PA - onsite 3 days a week. T, W, TH.

ESSENTIAL RESPONSIBILITIES
  • Partner with leadership to set the direction of the strategic business plan and translate it into a vison for the organization.
  • Influence all stakeholders to support key projects/programs in order to ensure positive outcomes that deliver results.
  • Drive change in order to improve performance results, organizational effectiveness and/or systems/quality/services (e.g. policies, processes, or systems). Identify gaps in processes or organization. Challenge self and others to develop and implement solutions.
  • Hold direct accountability for impact to growth initiatives and strategy development. Ensure accurate prioritization of key projects/programs within purview.
  • Hold ultimate accountability for project management services being delivered including organizational budget and/or financial implications.
  • Assist in the development and execution of micro market strategies to meet expected growth and retention targets.
  • Other duties as assigned or directed.


EDUCATION

Required
  • Bachelor's Degree in Business Administration/Management or relevant experience and/or education as determined by the company in lieu of bachelor's degree


Preferred
  • None


LICENSES/CERTIFICATIONS

Required
  • None


Preferred
  • None


EXPERIENCE

Required
  • 5 - 7 years of Health Insurance Industry experience


Preferred
  • 1 - 3 years of Medicare or Program Management experience


SKILLS
  • Analysis of business problems/needs and process improvement
  • Analytical Skills
  • Budget Management
  • Business Development
  • Collaborative Problem Solving
  • Communication and Presentation Skills
  • Organizational Skills
  • Project/Program Management
  • Cross-Functional Team Leadership
  • Influence and Persuasion


Language (other than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL DEMANDS, AND WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

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