Pennsylvania Medicine

Program Manager

Pennsylvania Medicine$80K — $110K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of relevant experience, including 2 years in management.
  • H.S. Diploma/GED required; bachelor's degree in relevant field preferred.
  • Strong understanding of healthcare operations and delivery systems.
  • Proficiency in healthcare data analytics and management systems like EPIC.
  • Effective communication skills across all staff levels.

Responsibilities

  • Develop goals and objectives for assigned programs in collaboration with department leadership.
  • Formulate and execute strategic plans to achieve program objectives and performance metrics.
  • Collaborate across departments to enhance program effectiveness and multidisciplinary care.
  • Manage patient communication systems to improve access and service delivery.
  • Identify service gaps and provide recommendations for continual improvement to directors.

Benefits

  • Full-time position with a collaborative team environment.
  • Opportunity to work with a multidisciplinary team in a prestigious institution.
  • Focus on both clinical and operational aspects of healthcare management.
  • Participation in promoting programmatic research and national clinical trials.
  • Professional growth and development within a leading healthcare organization.
Full Job Description
Position: Program Manager

Entity: Clinical Practices of University of Pennsylvania

Department: HUP Interstitial Lung Disease

Location: Hospital of the University of Pennsylvania- 3400 Spruce St

Hours: Full Time

Summary:

The Program Manager will manage the program operations of the assigned department. The programs consist of a multidisciplinary team of practitioners that provide inpatient and outpatient care to a complex patient population. Under the direction of the Division Administrator, the incumbent will assist with the development and organization of the integrated program and manage the day-to-day administrative functions of the operations.

The Program Manager shall be responsible for the development and attainment of the service mission, short and long term goals, operational goals and objectives identified for the service, both clinical and operational. It is expected that this individual will be a strong program builder as well as strategic thinker. The Program Manager will work collaboratively with the medical and nursing leadership of the subspecialty areas to assure quality diagnostic and therapeutic services to patients and medical staff. The Program Manager will coordinate operational planning activities for the overall benefit of the programs within each of the medical centers. The Program Manager will have direct oversight for all administrative assistants supporting the assigned programs.

Responsibilities:

  • Assist the department/division in developing the mission and goals of the assigned programs.
  • Assist the department/division in short- and long-term program objectives and program performance metrics.
  • Assist the department/division in formulating and executing strategic plans to realize program objectives.
  • Work in a collaborative fashion across departments and institutions to ensure high performance of the program objectives.
  • Help build linkages between subspecialties and assist in the management of the relationship between programs and stakeholders to promote effective multidisciplinary care.
  • In collaboration with nursing leadership, ensures management of data tracking systems in compliance with regulatory agency guidelines. This would include measures of quality improvement.
  • Oversee and manage an office-based patient communication system to enhance patient access to care (phone, email, Epic).
  • Identify the gaps in service and evolving needs within the program. Provide regular status reports to the Directors and offer recommendations for resolving issues and achieving continual program improvement
  • Promote programmatic research goals including participation in clinical trials on a national and international level.
  • Represent programs at internal and external committee meetings.
  • Collaborate with Penn marketing and outreach groups to develop a regional and national referral base.
  • Work with Division Director to improve patient flow in clinic.
  • Provide daily operational support for clinical and administrative programs in the division.
  • Maintain compliance with governmental regulations regarding patient care, safety, confidentiality, JCAHO and CMS requirements, etc.
  • Establish a working knowledge of management and clinical information systems (EPIC, Business Objects, PennDiver, Tableau, etc) as critical reference points from which to recommend and make improvements in clinical and management performance.
  • Become knowledgeable of insurance and work with business office and financial service reps regarding patient issues and trends.
  • Responsible as part of a team for ongoing EPIC issues and changes.

Education or Equivalent Experience:
  • H.S. Diploma/GED (Required).
  • 7+ years of total relevant work experience required, including 2 years of management (Required).
  • Bachelor of Arts or Science in Health Care/Hospital/business Administration, or operations' research or currently in a bachelor's degree program (Preferred).
Skills & Abilities:

  • OPERATIONS: Demonstrated understanding of health care operations and delivery (Required).
  • ANALYTICS: Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment (Required).
  • COMMUNICATION: Ability to communicate effectively with all levels of staff (Required).
  • PROJECT/CHANGE MANAGEMENT: Ability to manage concurrent projects while meeting project deadlines (Required).

About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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