We are looking for a highly motivated Program Manager to join our Operational Effectiveness & Quality team. As part of the team, you will own the strategy, design and operation of key mechanisms, processes and programs enabling our team to effectively track, manage and respond to our expanding security assurance and compliance requirements at scale.
Our team solves complex compliance challenges, dives deep into compliance requirements for both Amazon and our customers, improves processes, and drives greater efficiencies in meeting expectations. This role facilitates our ability to grow and scale our internal compliance processes and mechanisms to meet the security assurance and compliance expectations in the global market.
You should be an experienced PM who ability to understand IT, security, and compliance processes, quickly triage and respond to incoming issues, evaluate opportunities for improvement, and drive innovative mechanisms across multiple teams and programs.
Key job responsibilities
• Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to executives and non-technical leaders.
• Execute and drive the program/project delivery, execution, and adoption across multiple organizations and teams
• Collaborate with program stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones.
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs
• Build and maintain integrated reporting for areas of responsibility
• Evaluating the efficacy of security assurance and compliance activities and leading improvements to enable delivery at scale
• Anticipating bottlenecks and provide escalation management (evaluating trade-offs, dependencies across teams, and making recommendations to stakeholders/leadership while balancing the business needs/commitments with technical constraints)
• Setting and embodying team culture and the quality bar, driving cross-team alignment by negotiating and resolving conflict smoothly with our without formal authority
• Managing emergent tasks against multiple shifting priorities, mitigating risks, and eliminating blockers
• Operate a quality rhythm of the business, continuously coordinating and driving adoption of improvement efforts to manage regulatory expectations.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 127,200.00 - 185,000.00 USD annually
