In This Role

In this role, you will lead the design, ownership, and optimization of internal communications operations, systems, and delivery channels for a large, global marketing organization. You will focus on building scalable, structured communication processes that ensure messaging is delivered clearly, consistently, and effectively across multiple platforms.

Acting with a high level of independence, you will partner closely with communications stakeholders to translate strategy into repeatable execution-owning the tools, workflows, and systems that power end-to-end communications delivery. This role blends communications operations, systems design, automation, and AI enablement to modernize how organizations communicate at scale.

Responsibilities

Communications Systems & Channel Ownership

• Own end-to-end operations of communications platforms, including intranet (SharePoint or similar), email/newsletters, and enterprise social tools (e.g., Viva Engage or equivalents)
• Ensure seamless integration across channels to create a cohesive employee communications experience
• Define and enforce standards for content structure, publishing, and usability
• Maintain consistent, user-friendly channel experiences aligned to business objectives

Content Operations & Publishing

• Own the full publishing lifecycle: intake 12 production 12 approval 12 publishing 12 distribution
• Design and implement scalable workflows for content delivery
• Establish QA, formatting, and publishing standards across channels
• Partner with communications leads to tailor messaging by audience and platform
• Ensure high-quality "last-mile" execution across all communications

Automation & Workflow Architecture

• Design and implement automated workflows using tools such as Power Automate
• Identify manual or inefficient processes and replace them with scalable systems
• Build automation solutions for:
• Content intake and approvals
• Publishing and distribution
• Reporting and performance tracking
• Document and standardize workflows for reuse and scalability

AI Enablement

• Integrate AI tools (e.g., Copilot or similar) into communications workflows
• Develop AI-assisted solutions for:
• Content drafting and summarization
• Reporting and insights
• Knowledge capture and reuse
• Test, validate, and scale AI use cases to improve efficiency and quality
• Drive adoption of AI-enabled practices across the organization

Measurement & Reporting

• Define and own communications measurement strategies
• Standardize reporting across channels (email, intranet, events, surveys)
• Deliver actionable insights to improve engagement and performance
• Identify trends and recommend optimizations

Communications Planning & Coordination

• Own communications calendar and publishing cadence
• Track timelines, dependencies, approvals, and risks
• Ensure alignment across stakeholders, deliverables, and deadlines

Process Design & Continuous Improvement

• Evaluate and redesign workflows to reduce inefficiencies and manual work
• Establish scalable operating models for communications delivery
• Continuously refine systems based on feedback and performance data

Consistency & Execution Alignment

• Translate communications strategies into structured execution plans
• Ensure consistency in messaging across channels and audiences
• Identify gaps, overlaps, and opportunities for process improvement

Budget Tracking & Process Design

• Develop standardized processes for tracking communications and event budgets
• Implement tools and templates for consistent data capture
• Improve visibility and accuracy of budget reporting
• Partner cross-functionally to ensure adoption

Qualifications (Required)

• 7+ years of experience in communications operations, marketing operations, or program management
• Proven experience designing and implementing systems and workflows at scale
• Strong hands-on experience with communications platforms (e.g., SharePoint/intranet, email distribution tools, content publishing systems)
• 3+ years of experience with workflow automation tools (e.g., Power Automate or similar)
• Demonstrated ability to design end-to-end content or communications workflows (intake 12 approval 12 publishing 12 distribution)
• Experience applying AI tools to improve operational workflows
• Strong systems thinking and process design skills
• Ability to operate effectively in complex, cross-functional environments

Preferred Qualifications

• Experience in internal communications operations, marketing/content operations, or digital workplace/intranet ownership
• Exposure to enterprise-scale communications ecosystems
• Prior experience working within large, matrixed organizations
• Background in executive communications support or high-visibility messaging environments
• Demonstrated success implementing automation and AI-driven process improvements
• Familiarity with enterprise reporting and analytics for communications performance
• Experience influencing stakeholders and driving adoption of new tools and processes

Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $127,000- $137,000 USD/annually. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range.

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Hybrid work environment in Redmond, WA