The Market Access Program Manager will serve as the primary client contact for pharmaceutical program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff. To succeed, this person will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs' strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Market Access Program Manager reports to the Market Access Program Director within Valeris' HUB Services organization. Responsibilities • Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes • Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget • Manage the client relationship, gaining trust and building rapport • Manage day-to-day activity of program operations, including supervision of staff • Strong ability to prioritize and manage personal schedule as well as the schedules of others • Work cross-functionally with internal stakeholders for program operational responsibilities • Directly or through supervisors, drive assigned performance responsibilities of team and team members • Contribute to the analysis and writing of client reports and other deliverables • Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program • Presentation of program data, information and insight to internal and external customers on a regular basis • Escalate issues that put the program's course in jeopardy of not delivering to contracted standards • Participate with Hub Services leadership and client team on initiatives to improve process and performance • Travel on a limited basis to and attend related meetings/conferences as required • Participate in interviewing prospective employees, evaluating current employees, and training employees • Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors • On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data • Ensure all SOPs are followed with consistency • May assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as needed Qualifications • Bachelor's degree in relevant discipline or equivalent work experience • 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services • Experience managing a team of Case Managers, Patient Service Representatives, or similar role • Experience reporting on HUB metrics and communicating trends to clients • Demonstrated successful leadership experience • Excellent PC skills including Microsoft Office and Internet experience • Excellent verbal and written communication and presentation skills • Strong analytical and problem solving skills • Strong technical aptitude and experience working in various CRM software platforms We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Additional health support, including telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting • Paid Time Off (PTO) and Sick Leave to support work-life balance • Team members receive nine paid holidays plus two floating holidays • Opportunities for advancement in a company that supports personal and professional growth • A challenging, stimulating work environment that encourages new ideas • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace • A mission-driven, inclusive culture where your work makes a meaningful impact