Program Manager

Keylent, Inc.

$90K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of project management experience in a complex customer-focused environment
  • Proven proficiency in managing end-to-end project delivery
  • Strong interpersonal skills for strategic customer engagement
  • Experience with cross-cultural communication in international teams
  • Demonstrated ability to influence customer perception and drive account relationships
  • Familiarity with budget management and profitability per project
  • Proven leadership and team development skills

Responsibilities

  • Manage complex customer projects from design through production
  • Interface with customers to ensure current and future needs are met
  • Oversee project launches across multiple stakeholders and cultures
  • Ensure program lifecycle deployment and resource allocation
  • Drive program delivery excellence within budget and quality standards
  • Support team development and mentor subordinates effectively
  • Promote a culture of innovation and continuous improvement

Benefits

  • Opportunity for professional development and certification
  • Collaborative work environment with diverse teams
  • Engagement in innovative and strategic project management
  • Support for ongoing knowledge management and best practices
  • Mentorship and coaching culture within the organization
Full Job Description
Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes

To manage complex customer projects from design and development to production with end to end delivery responsibility; ensuring delivery excellence and customer delight. Interface and engage with customers at a strategic level, ensuring that not only the current project requirements are met but forecast needs or issues that may arise and devise ways to address those proactively. Ensure that all customer feedback processes are completed on time.
Ensure overall program lifecycle deployment by defining resources and schedules for program implementation.
Influence customer perception positively and contribute to relationship management and drive account farming. Also provide overall management guidance to the team.
Oversee the launch of multiple projects from concept to delivery, aligning with various stakeholders and communicating effectively with multi-country multi-culture teams. Contribute to the industrialization drive of the company.
Create a program level culture of giving the customer more for less. Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis.
Ensure overall program delivery is within the budget, up to the quality standards and as per the program delivery timelines. Ensure that both internal as well as client driven quality and compliance norms are met.
Ensure complete contract management, including profitability and other parameters across multiple projects.
Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post project knowledge management related actions. Ensure that going forward the best practices become a part of the standard process. Create and maintain program level dashboards to enable effective project management.
Promote team work, motivate, mentor, develop subordinates and manage any conflicts within the teams. Align with the multiple units across company and offshore and onsite teams for creating effective value chain for the customers. Ensure that skillsets in the team are built with the necessary certification.
Play the role of the Mentor and Coach to the team, sometimes working with many levels down, to both assess and develop their technical/professional capabilities

PS: No OPT, CPT.

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