Program Manager

Intelcom

$80K — $110K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in management, technology, engineering, or related field.
  • 7-8 years in program management or delivering complex projects, focusing on digital, operational, or technological transformation.
  • Experience in logistics/transportation or fast-paced operational environments is a strong asset.
  • Strong knowledge of project management methodologies (Agile, Waterfall) and tools (Jira, Office Suite, Confluence, Microsoft Teams).
  • Fluency in French and English preferred.

Responsibilities

  • Lead complex transformation programs by defining objectives, expected outcomes, key milestones, and dependencies.
  • Establish and maintain governance structures including steering routines and decision-making mechanisms.
  • Drive clear, concise communication across all stakeholders, including senior leadership.
  • Remove roadblocks quickly and maintain momentum in project execution.
  • Monitor performance through KPIs, dashboards, and risk mitigation plans.
  • Identify structural risks early and propose solutions to facilitate fast decision-making.
  • Partner with change management teams to prepare impactful communications and ensure successful adoption.

Benefits

  • On-site gym with a personal trainer
  • Employer-provided lunch of your choice
  • Comprehensive group insurance
  • Group RRSP plan
  • Care & Well-Being Activities
  • Partial reimbursement for public transportation
  • Employee Assistance Program
Full Job Description
Program Leadership and Governance
  • Lead complex transformation programs by defining objectives, expected outcomes, key milestones, and dependencies.
  • Establish and maintain strong governance: cadences, steering routines, committees, and decision-making mechanisms.
  • Challenge sponsors and owners constructively to ensure prioritization, alignment, and consistency in decision-making.

Stakeholder Alignment and Executive Communication
  • Collaborate closely with internal teams such as IT, Operations, Finance, HR, and external vendors or clients.
  • Drive clear, concise, results-oriented communication across all stakeholders, including senior leadership.
  • Anticipate organizational challenges and adjust plans proactively to protect program objectives.

Execution and Delivery Acceleration
  • Remove roadblocks quickly, clarify expectations, and maintain momentum when teams slow down.
  • Translate strategy into concrete, measurable execution plans.
  • Monitor performance through KPIs, dashboards, risks, and mitigation plans.

Proactive Risk Management and Problem-Solving
  • Identify structural risks early and propose pragmatic solutions.
  • Facilitate trade-offs and help teams make fast, aligned decisions.
  • Manage ambiguity: structure the unknown and turn ideas into actionable steps.

Change Management and Adoption
  • Partner with change management teams to ensure successful adoption: communications, training, readiness, and phased deployments.
  • Prepare impactful executive-level communications and materials.

Financial Tracking and Performance
  • Manage program budgets, track expenditures, and justify investments.
  • Prepare weekly executive program updates.

Qualifications:
  • Bachelor's degree in management, technology, engineering, or a related field.
  • 7-8 years of experience in program management or complex project delivery, ideally in digital, operational, or technological transformation.
  • Experience in logistics/transportation or fast-paced operational environments (strong asset).
  • Strong knowledge of project management methodologies (Agile, Waterfall) and tools (Jira, Office Suite, Confluence, Microsoft Teams).

Personal Attributes:
  • Ability to challenge sponsors and owners with diplomacy and managerial courage.
  • Comfortable presenting to, influencing, and negotiating with C-suite executives.
  • Strong results orientation: you drive progress and simplify complexity.
  • Excellent risk management, political acumen, and sound judgment.
  • Rigorous, organized, autonomous, and able to manage multiple initiatives simultaneously.
  • Intellectual agility, growth mindset, and appetite for innovation and continual change.
  • Proficiency in MS Office Suite (Excel, Word, PowerPoint) and Jira.
  • Fluency in French and English preferred.


Why Join Us?

At Intelcom | Dragonfly, you'll thrive in a flexible and stimulating environment, surrounded by passionate talent. You'll also enjoy a wide range of benefits:

  • On-site gym with a personal trainer
  • Employer-provided lunch of your choice
  • Comprehensive group insurance
  • Group RRSP plan
  • Care & Well-Being Activities
  • Partial reimbursement for public transportation
  • Employee Assistance Program

...and much more.

This position has been opened to address a genuine organizational need within the company.

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