The Business Transformation Program Manager serves as a key execution leader within the Transformation Program Operations team, accountable for planning, governing, and delivering a defined functional area of the ERP implementation. This role supports cross-functional workstreams across business and technology, ensuring scope, schedule, dependencies, risks, and outcomes are actively managed and aligned to overall program objectives. Operating within a program management tower, the Program Manager provides clear visibility into progress, risks, and trade-offs, enabling informed decision-making by senior leaders. The role exists to ensure functional initiatives and workstreams deliver intended outcomes with discipline, transparency, and consistency.

This is a full-time, dedicated role for the duration of the transformation program (estimated 5-7 years).

***Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Scarborough ME

Essential job functions:

• Drive the end-to-end execution of assigned functional area and initiatives, ensuring scope, schedule, resources, dependencies, risks, and outcomes are actively planned, governed, and delivered in alignment with the overall ERP roadmap

• Develop and maintain detailed program plans, integrated schedules, and milestone tracking, ensuring alignment across business, technology, data, and organizational readiness activities

• Proactively identify, manage, and escalate risks, issues, and interdependencies across workstreams, collaborating with peer Program Managers and functional leads to support enterprise-level decision-making

• Apply PMO standards and delivery discipline, including status reporting, dependency tracking, risk and issue management, change control, and deliverable quality management

• Provide clear, accurate, and timely program status and insights to the Senior Program Manager, sponsors, and governance forums, translating complex information into actionable updates and recommendations

• Support governance and decision-making forums by preparing materials, tracking actions and decisions, and ensuring follow-through on commitments and approved changes

• Partner closely with business leaders, technology teams, system integrators, and organizational readiness/change partners to ensure plans are executable, coordinated, and realistic

• Monitor vendor and partner performance within the assigned functional area, ensuring deliverables meet expectations and issues are surfaced early

• Contribute to continuous improvement of program management practices by providing feedback on tools, templates, and processes and supporting adoption of PMO standards

• Model strong execution, communication, and collaboration behaviors, fostering accountability and trust across cross-functional teams

• Additional job duties may be assigned as needed to meet the needs of the business and support our values

Qualifications:

• Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment
• Bachelor's degree in business, project management, operations, technology, or a related field

• 5-8+ years of experience supporting complex, cross-functional projects or programs, with accountability for scope, schedule, and delivery outcomes
• PMP Certification or the ability to obtain a PMP Certification within 1 year of hire.
• Demonstrated experience managing complex workstreams within large transformation initiatives or enterprise system implementations

• Strong working knowledge of program and project management disciplines, including integrated planning, dependency management, risk and issue management, and status reporting

• Experience operating within formal PMO or TMO governance structures, including stage-gates, steering committees, and change control processes

• Proven ability to influence and drive alignment across business and technology stakeholders in a matrixed environment, without direct authority

• Strong communication skills, with the ability to clearly convey progress, risks, and recommendations to senior leaders

• Ability to operate effectively in fast-paced, ambiguous environments with evolving scope and priorities

• Ability to travel up to 25%

Preferred Qualifications:

• Experience supporting or leading ERP implementations (e.g., SAP, Oracle, or similar platforms) to include lifecycles, system integrators, and enterprise data and process dependencies

• Experience working across predictive (waterfall), agile, or hybrid delivery models

ME/NC/PA/SC Salary Range: $108,880 - $163,320

IL/MA/MD/NY Salary Range: $125,200 - $187,800

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

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