Amazon

Program Manager II , Operations Engagement (OE), Whole Foods Market's Worldwide Grocery Stores (WWGS)

Amazon • $74K — $129K *
Austin, TX 78745In-Person
Retail & Consumer Goods
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 3+ years in program or project management
  • Strong background in data-driven improvement initiatives
  • Experience working with both tech and non-tech teams
  • Bachelor's degree in Operations Management or a related field
  • 3+ years in retail operations or program management with measurable business results
  • Proficient in data analysis and visualization tools (e.g., Excel, AI, QuickSight)
  • Demonstrated ability to manage projects across functions
  • Exceptional written and verbal communication skills, especially with senior leadership

Responsibilities

  • Own and execute operations engagement programs to enhance store profitability
  • Analyze store-level performance data to uncover operational gaps
  • Utilize AI diagnostics and analytics to inform performance decisions
  • Apply insights from Amazon and Whole Foods Market to promote best practices
  • Design tailored training programs for operators based on their experience levels
  • Partner with cross-functional teams to ensure consistent operational guidance
  • Lead complex projects from inception to delivery, confidently making key decisions

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Adoption and surrogacy reimbursement
  • Mental health support and Employee Assistance Program (EAP)
  • Flexible spending accounts
Full Job Description
Application deadline: Jun 24, 2026

About the Role

As a Program Manager II on the OE team, you will own programs end-to-end-from identifying performance gaps in store-level data to designing scalable solutions and driving execution across cross-functional partners. You will hold yourself and others accountable to measurable outcomes, operating with urgency and a high bar for quality.

This role blends strategic thinking with hands-on execution. You will translate complex operational challenges into clear, repeatable solutions-leveraging data, analytics, and diagnostic AI tools to develop actionable insights that inform store-level decisions. Success means building capabilities that outlast you and delivering results that operators can see in their day-to-day performance.

Key job responsibilities

Own and deliver operations engagement programs that drive measurable impact to store profitability, labor efficiency, and customer experience metrics

Dive deep into store-level performance data to identify root causes of operational gaps-staying operationally fluent in the tools and systems that drive store performance

Leverage AI-powered diagnostics and data-driven analytics to identify performance opportunities and deliver actionable insights that inform operational decisions

Identify and apply operational insights from both Amazon and Whole Foods Market to strengthen store performance and drive unified best practices across WWGS

Design and deliver acumen training programs that meet operators where they are-recognizing different experience levels and building capabilities that serve customers

Collaborate with cross-functional partners to provide clear, consistent direction operators can trust and execute-serving as one aligned voice across the organization

Lead complex projects from concept through delivery with confidence and urgency-making the call on two-way door decisions and escalating one-way doors for support

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- Bachelor's degree, Operations Management, or related field

- 3+ years of experience in retail operations, program management, or a related discipline with demonstrated business results

- Experience with data analysis and visualization tools (e.g., Excel, AI, QuickSight) to inform operational decisions

- Proven track record of managing cross-functional projects from initiation through delivery

- Ability to operate independently and deliver results in ambiguous, fast-paced environments

- Strong written and verbal communication skills with the ability to present to senior leadership

PREFERRED QUALIFICATIONS

- Whole Foods Market operations experience strongly preferred

- Experience implementing AI tools, automation solutions, or machine learning applications in a retail or operations context

- Change management expertise with a track record of driving adoption across large, distributed teams

- Experience influencing senior stakeholders across multiple organizations without direct authority

- Team development and mentoring experience, with a passion for building organizational capability

- Track record of creating scalable operational capabilities that outlast individual contributors

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Irvine - 74,200.00 - 129,800.00 USD annually

USA, CA, Pasadena - 74,200.00 - 129,800.00 USD annually

USA, CO, Denver - 74,200.00 - 129,800.00 USD annually

USA, FL, FORT LAUDERDALE - 74,200.00 - 129,800.00 USD annually

USA, IL, Chicago - 74,200.00 - 129,800.00 USD annually

USA, NY, Jersey City - 81,600.00 - 142,800.00 USD annually

USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually

USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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