Program Manager

Hendrickson USA, L.L.C.

$110K — $130K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering, business, project management, or related field; master's preferred.
  • 10+ years of experience in a related field, with at least 5 years in program management.
  • Experience in industrial manufacturing or the commercial vehicle industry is beneficial.
  • Demonstrated ability to lead cross-functional teams and complex programs from concept to launch.
  • Strong analytical, organizational, and decision-making skills are essential.
  • Proficiency in financial planning and ROI principles is required.
  • Advanced skills in Microsoft Office and familiarity with ERP/PLM systems.

Responsibilities

  • Lead cross-functional programs to achieve business objectives and launch new products.
  • Manage program plans, including timelines, budgets, and product objectives.
  • Develop and monitor program performance metrics and report to leadership.
  • Facilitate stakeholder communications to align program goals and resolve issues.
  • Identify program risks, mitigate challenges, and ensure successful delivery of objectives.
  • Develop cost models and proposals while aligning manufacturing with customer needs.
  • Drive continuous improvement initiatives for better collaboration and outcomes.

Benefits

  • Opportunity for professional development and growth.
  • Health, dental, and vision insurance coverage.
  • Flexible scheduling and a supportive work environment.
  • Travel opportunities for business engagement.
Full Job Description
Position Purpose:

The Program Manager II is responsible for the successful planning, execution, and delivery of product development, launch, and change management programs by leading cross-functional teams, managing program objectives and resources, and ensuring alignment with customer requirements, operational capabilities, and business goals.

Essential Functions:
  • Lead and manage cross-functional programs and projects to achieve business objectives, successful new product launches, and implementation of product changes.
  • Lead Simultaneous Product and Process Development (SPPD) teams and Current Products (CP) teams by establishing goals, defining deliverables, monitoring performance, and ensuring successful execution of program objectives.
  • Manage programs throughout the product lifecycle, including planning, development, launch, change implementation, and completion of required SOP4.4K deliverables in accordance with established schedules.
  • Develop and manage program plans, timelines, milestones, capital requests (CERs), budgets, and product objectives, including cost, weight, performance, quality, and timing targets.
  • Develop, monitor, and report program, project, and team performance metrics using standardized reporting tools and Quality Operating System (QOS) measures; provide periodic updates to leadership, including the SPPD Executive Committee.
  • Lead communication and collaboration among engineering, manufacturing, sales, marketing, supply chain, finance, customers, suppliers, joint ventures, and other stakeholders to ensure alignment with program goals and timely resolution of issues.
  • Serve as the primary customer-facing lead for assigned programs, including facilitating launch meetings, managing stakeholder expectations, and coordinating communication throughout the program lifecycle.
  • Identify and mitigate program risks, resolve complex issues, remove execution barriers, and ensure successful delivery of program objectives.
  • Develop and execute program launch strategies to ensure readiness across all bill of material components while aligning manufacturing strategies with program and customer requirements.
  • Facilitate development of cost models and customer proposals by evaluating customer expectations, product strategies, freight considerations, and return-on-investment objectives.
  • Ensure compliance with company policies, quality standards, customer requirements, and applicable regulatory obligations.
  • Drive continuous improvement initiatives that enhance program execution, cross-functional collaboration, operational effectiveness, and business outcomes.
  • Perform other duties as assigned.

Education and Training
  • A bachelor's degree in engineering, business, project management, or a related field is required.
  • A master's degree in a related field is desired.
  • Project Management Professional (PMP), Program Management Professional (PgMP), and/or other relevant certifications are a plus.

Minimum Qualifications
  • A minimum of 10 years' experience in a related field, including at least 5 years' program management experience.
  • Experience within an industrial manufacturing environment and/or commercial vehicle industry experience preferred.
  • Ability to travel up to 10% of the time on an as needed basis.
  • Demonstrated experience leading cross-functional teams and managing complex programs from concept through product launch and implementation.
  • Proven ability to manage project schedules, budgets, capital expenditures, resources, risks, and deliverables while balancing customer and business objectives.
  • Experience working directly with customers, suppliers, and internal stakeholders to drive program success and resolve issues.
  • Strong analytical, organizational, problem-solving, and decision-making skills.
  • Strong verbal, written, presentation, and interpersonal communication skills, with the ability to effectively influence stakeholders across all levels of the organization.
  • Working knowledge of financial planning, budgeting, business case development, and return-on-investment (ROI) principles.
  • Advanced computer proficiency with Microsoft Office applications, including Excel, Word, Project, and PowerPoint.
  • Experience utilizing enterprise resource planning (ERP) systems, Product Lifecycle Management (PLM) software, and project management tools.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.

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