Qualifications

• Bachelor's degree in business administration or a related field preferred; or 5 years of relevant industry experience.
• Minimum of 2 years in a relevant manufacturing role.
• Familiarity with manufacturing, engineering, and technical services.
• Strong written and verbal communication skills are essential.
• Experience in driving customer account development.
• History of managing customer revenue growth and commercial management.
• Proficient in MS Office (Excel, Word, and PowerPoint).

Responsibilities

• Direct customers to appropriate Emerald services based on their needs.
• Collaborate with site Lead PM for revenue forecasting by account.
• Ensure customer satisfaction through on-time delivery, quality, and effective communication.
• Provide clear verbal and written updates to meet customer expectations.
• Act as the main liaison between the company and customers, fulfilling requirements.
• Lead team meetings, document issues, and maintain communication on program status.
• Work alongside site Lead PM to make program-related decisions and ensure contract alignment.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Health Savings Account/Flexible Spending Account.
• 401K with company matching and no vesting period.
• Paid Time Off for relaxation and personal time.
• Gym reimbursement through Anthem.
• Access to an Employee Assistance Program.
• Supportive and inclusive work environment.
• Opportunities for employee training and development.
• Engagement in community service and philanthropic initiatives.
• Employee appreciation events and activities.
• Clear paths for career advancement.
• Employee Referral program with bonuses for successful hires.
• Discounts for employees.