The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.
Responsibilities of the Program Manager:- Relationship Management:
- Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
- Works with site Lead PM to provide revenue forecasting by account.
- Customer Experience & Satisfaction:
- Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
- Provide verbal and written communication to customers to ensure expectations are met.
- Tactical Business Execution:
- Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
- Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
- Commercial/Contract Management:
- Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).
Qualifications of the Program Manager:- Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
- At least 2 years of related experience in relevant manufacturing industry.
- Knowledge of manufacturing, Engineering and Technical Services.
- Strong written and verbal communication skills.
- Prior experience driving customer account development.
- Prior experience in managing customer revenue growth and commercial management/execution.
- Proficient computer skills: MS Office (Excel, Word, and PowerPoint).
Benefits of the Job:- Competitive medical, dental, and vision benefits
- Health Savings Account/Flexible Spending Account
- 401K and company matching with no vesting period
- PTO for rest and relaxation
- Gym reimbursement (through Anthem)
- Employee Assistance Program
- A safe and inclusive work environment with team and management support
- Employee training and development
- Community service and philanthropic initiatives
- Employee appreciation and events
- Career advancement opportunities
- Employee Referral program
- Employee discounts
