Department
BSD RAO - Operations

Job Summary
The Program Manager is responsible for overseeing residency and medical student education programs, coordinating academic and administrative operations, and supporting departmental strategic initiatives. This role serves as a key partner to program leadership, ensuring compliance with accreditation standards, managing program logistics, and leading project management efforts across education, research, and clinical administrative domains.

Responsibilities

Education Administration & Residency Program Management

• Leads and manages all administrative aspects of the residency program and medical student education, including recruitment, scheduling, didactics, rotations, alumni records, and verification of training.
• Oversees residency recruitment, applications, interviews, ranking, and Match execution in alignment with NRMP guidelines.
• Coordinates clinical rotation and didactic schedules, grand rounds, CME activities, and visiting learners.
• Serves as a liaison among residents, faculty, institutional offices, and external partners to resolve administrative and program-related issues.
• Supports program directors in continuous program improvement, accreditation reviews, and reporting.

Project Management & Departmental Operations

• Leads and supports cross-functional projects for the Chair, Executive Director, and departmental leadership (e.g., annual reports, faculty recruitment, program launches), applying structured project management and compliance with institutional policies and regulatory requirements.
• Coordinates planning and execution of strategic and operational initiatives with departmental leadership.
• Manages provider scheduling systems (e.g., QGenda) and coordinates call coverage, reporting, and departmental website updates. Work with appropriate providers to ensure coverage schedules are up to date and communicated to all stakeholders.
• Facilitates marketing, communications, and program visibility; supports data collection, reporting, and performance analysis.
• Guides day-to-day operations of accredited and non-accredited residency and fellowship training programs and ensures compliance with organizations such as the American Council of Graduate Medical Education (ACGME) and Residency Review Committees (RRC).
• Manages requirements of the training program, including accreditation, duty schedules, evaluation process, resident/fellowship recruitment, Match process, orientation and employees relations.
• Reports and ensures compliance with procedures regarding licensing, moonlighting, annual contracts, and initial and re-credentialing of trainees.
• Performs other related work as needed.

Minimum Qualifications

Education:
Minimum requirements include a college or university degree in related field.

Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree in a related field.

Experience:

• Familiarity with accreditation and regulatory bodies.
• Experience ensuring compliance with accreditation standards, licensing requirements, and credentialing processes for trainees.
• Experience administering Graduate Medical Education (GME) programs and utilizing relevant databases (i.e., ACGME WebADS, MedHub, ERAS/Thalamus, etc.).
• Experience with QGenda or similar provider scheduling platforms.
• Experience supporting or preparing for ACGME site visits or accreditation reviews.
• Demonstrated knowledge of the NRMP Match process, including rank list management and post-Match procedures.
• Familiarity with duty hour monitoring, case log tracking, and resident evaluation workflows.
• Experience coordinating academic events such as grand rounds, CME activities, orientations, or recruitment events.

Preferred Competencies

• Proficiency in Microsoft Office suite and GME-specific platforms (i.e., ACGME WebADS, MedHub, ERAS/Thalamus, QGenda, etc.).
• Working knowledge of ACGME requirements, Residency Review Committee standards, and GME compliance frameworks, with the ability to apply them to program operations and reporting.
• Sound understanding of institutional policies, regulatory requirements, and compliance standards relevant to academic medical education.
• Demonstrated professionalism, service orientation, and ability to represent the department with credibility and integrity.
• Skilled in building and maintaining effective working relationships across clinical, academic, and administrative stakeholders at all levels.
• Ability to simultaneously manage and organize multiple projects with competing deadlines.
• Demonstrated ability to handle sensitive and confidential information with sound judgment and strict discretion.
• Ability to collect, analyze, and present data to support program evaluation, accreditation reporting, and strategic decision-making.
• Demonstrated ability to communicate clearly and professionally, both verbally and in writing, with diverse stakeholders including residents, faculty, institutional leadership, and external accreditation bodies.

Working Conditions

• Fast-paced, deadline-driven, office-based environment requiring flexibility and adaptability.
• Flexibility required during peak periods such as residency recruitment season, accreditation reviews, and onboarding cycles.

Application Documents

• Resume (required)
• Cover letter (required)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
Healthcare & Medical Services

Role Impact
Individual Contributor

Scheduled Weekly Hours
40

Drug Test Required
No

Health Screen Required
No

Motor Vehicle Record Inquiry Required
No

Pay Rate Type
Salary

FLSA Status
Exempt

Pay Range
$70,000.00 - $100,000.00
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.