POSITION: Program ManagerLOCATION: Remote (within the U.S.)
JOB TYPE: Full-time, exempt
REPORTS TO: Senior Manager, K-12 Program
THE ROLEAs an Eat Real Program Manager, you will guide school districts through our K-12 certification program, providing a high-touch, concierge-level experience from onboarding through certification. You'll be hands-on in managing district relationships, shepherding the assessment process, and piloting new tech-enabled support offerings. But most importantly, you'll be helping school leaders across the country create a healthy, delicious future for their students.
PRIMARY RESPONSIBILITIESProgram Management & Customer Success- Deliver best-in-class customer service: Act as the primary liaison leading districts through our certification process with clarity and efficiency
- Charter new landscapes: Learn the challenges & opportunities unique to school food in different states and regions
- Advance the certification experience: Leverage your expertise to refine Eat Real's tools and processes, helping districts implement real food changes more effectively and ensuring customer success
- Facilitate engagement opportunities: Organize and lead meetings and events, fostering a network of like-minded school food leaders
- Drive impact: Ensure projects move forward smoothly, prioritize tasks effectively, and support district success from start to finish.
- Adapt and respond: Flexibly address shifting priorities, new opportunities, and unique district challenges
General Organization Support- Shape Eat Real's strategy: Contribute to the evolution, growth, and strategic planning as the organization grows
- Think creatively and strategically: Bring fresh ideas and long-term vision to help the certification program evolve and stay ahead of emerging district needs
- Plan events & partnerships: Contribute to events and initiatives that foster Eat Real's work
- Evaluate & enhance content: Support the marketing team to craft content for the website, blog, and social media channels
The above is an overview of the job; as needs arise, there will be additional miscellaneous responsibilities.
REQUIREMENTS- 4+ years of foodservice experience at scale, including operations, nutrition, menu planning, and procurement. Strong knowledge of K-12 foodservice is preferred but not required
- Experience in customer success, relationship, or program management strongly preferred
- Customer-first approach: prioritizes trust, collaboration, and long-term relationships over transactions
- Builder mentality: comfortable with ambiguity, enjoys problem-solving, thrives in a fast-paced, evolving environment
- Self-directed and tenacious: acts with integrity, takes initiative, and maintains a 'let's get it done' attitude
- Strong project management skills: highly organized, detail-oriented, and excellent at managing multiple priorities
- Strategic and analytical thinker: anticipates challenges and applies strategic, analytical thinking to solve problems and support long-term planning
- Collaborative and inclusive: excels in cross-functional teamwork and values diverse perspectives
- Tech-savvy: comfortable using Asana, Slack, Google Suite, client portals, CRM systems, and other cloud-based tools
- Alignment with Eat Real's values:
- We Serve Heroes - And Each Other
- Make Every Day Better
- Leave Room for Magic
- Be a Great Hang
- Bachelor's Degree preferred; sense of humor required
OTHER DETAILSThis is a
remote role within the U.S. with occasional travel for program activities. Must be available during standard business hours (Pacific time zone), with some flexibility for evening or weekend events. A driver's license and the ability to lift up to 50 lbs are required.
Compensation & benefits: The annual salary for this role is between $80,000 and $105,000, depending on experience, with the salary adjusted based on your location in the United States. Our employees' health and well-being come first. Benefits include comprehensive health coverage, parental leave, unlimited PTO, 401k and more.
The pay range for this role is:
80,000 - 105,000 USD per year (Remote)
