POSITION: Program Manager

LOCATION: Remote (within the U.S.)

JOB TYPE: Full-time, exempt

REPORTS TO: Senior Manager, K-12 Program

THE ROLE

As an Eat Real Program Manager, you will guide school districts through our K-12 certification program, providing a high-touch, concierge-level experience from onboarding through certification. You'll be hands-on in managing district relationships, shepherding the assessment process, and piloting new tech-enabled support offerings. But most importantly, you'll be helping school leaders across the country create a healthy, delicious future for their students.

PRIMARY RESPONSIBILITIES

Program Management & Customer Success

• Deliver best-in-class customer service: Act as the primary liaison leading districts through our certification process with clarity and efficiency
• Charter new landscapes: Learn the challenges & opportunities unique to school food in different states and regions
• Advance the certification experience: Leverage your expertise to refine Eat Real's tools and processes, helping districts implement real food changes more effectively and ensuring customer success
• Facilitate engagement opportunities: Organize and lead meetings and events, fostering a network of like-minded school food leaders
• Drive impact: Ensure projects move forward smoothly, prioritize tasks effectively, and support district success from start to finish.
• Adapt and respond: Flexibly address shifting priorities, new opportunities, and unique district challenges

General Organization Support

• Shape Eat Real's strategy: Contribute to the evolution, growth, and strategic planning as the organization grows
• Think creatively and strategically: Bring fresh ideas and long-term vision to help the certification program evolve and stay ahead of emerging district needs
• Plan events & partnerships: Contribute to events and initiatives that foster Eat Real's work
• Evaluate & enhance content: Support the marketing team to craft content for the website, blog, and social media channels

The above is an overview of the job; as needs arise, there will be additional miscellaneous responsibilities.

REQUIREMENTS

• 4+ years of foodservice experience at scale, including operations, nutrition, menu planning, and procurement. Strong knowledge of K-12 foodservice is preferred but not required
• Experience in customer success, relationship, or program management strongly preferred
• Customer-first approach: prioritizes trust, collaboration, and long-term relationships over transactions
• Builder mentality: comfortable with ambiguity, enjoys problem-solving, thrives in a fast-paced, evolving environment
• Self-directed and tenacious: acts with integrity, takes initiative, and maintains a 'let's get it done' attitude
• Strong project management skills: highly organized, detail-oriented, and excellent at managing multiple priorities
• Strategic and analytical thinker: anticipates challenges and applies strategic, analytical thinking to solve problems and support long-term planning
• Collaborative and inclusive: excels in cross-functional teamwork and values diverse perspectives
• Tech-savvy: comfortable using Asana, Slack, Google Suite, client portals, CRM systems, and other cloud-based tools
• Alignment with Eat Real's values:
• • We Serve Heroes - And Each Other
  • Make Every Day Better
  • Leave Room for Magic
  • Be a Great Hang
• Bachelor's Degree preferred; sense of humor required

OTHER DETAILS

This is a remote role within the U.S. with occasional travel for program activities. Must be available during standard business hours (Pacific time zone), with some flexibility for evening or weekend events. A driver's license and the ability to lift up to 50 lbs are required.

Compensation & benefits: The annual salary for this role is between $80,000 and $105,000, depending on experience, with the salary adjusted based on your location in the United States. Our employees' health and well-being come first. Benefits include comprehensive health coverage, parental leave, unlimited PTO, 401k and more.

The pay range for this role is:

80,000 - 105,000 USD per year (Remote)