Program Manager Onsite
Description:Diversified Systems is searching for an experienced Senior Project Manager to lead the full-scale modernization and rewrite of a licensing and quality system. This modernization will improve statewide licensing workflows and enhance Step Up To Quality (SUTQ) program operations, delivering a more efficient, user-friendly, and integrated platform for providers, stakeholders, and families.
This role requires strong leadership in complex technology modernization projects. Experience with Salesforce, whether managing Salesforce-based projects, working with Salesforce development teams, or overseeing integrations, is highly desirable. PMP certification is strongly preferred.
Responsibilities:- Lead the end-to-end rewrite of the LQS system, including planning, requirements gathering, development, testing, deployment, and post-launch support.
- Provide strategic direction and oversight for system modernization activities using Salesforce or integrating Salesforce components where appropriate.
- Partner closely with IT, product owners, licensing specialists, SUTQ program staff, business analysts, QA, and external vendors, ensuring alignment throughout the project lifecycle.
- Develop and maintain project plans, budgets, schedules, risk logs, and communication deliverables.
- Facilitate stakeholder input from licensing staff, SUTQ administrators, child care providers, technical teams, and leadership.
- Ensure compliance with state policies, data security standards, and federal reporting requirements.
- Lead change management planning, system testing strategies, and statewide implementation activities.
- Champion user-centered design and continuous improvement to enhance provider experience and reduce administrative burden.
- Provide clear, concise executive reporting to department leadership and oversight bodies.
Requirements:- Bachelor's degree in Information Systems, Business Administration, Public Administration, or a related field required.
- 7 years of experience working on projects involving Salesforce (Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications) required.
- 7 years of familiarity with CRM platforms, workflow automation, case management solutions, and system integration best practices required.
- 7 years of experience with state government systems, human services, licensing programs, or quality rating systems required.
- 7 years of experience managing large-scale technology projects, system modernizations, or enterprise software implementations required.
- Demonstrated experience leading cross-functional, multi-stakeholder initiatives required.
- Strong understanding of project management methodologies and SDLC processes required.
- Project Leadership required.
- Enterprise Project Management Expertise required.
- Requirements Management required.
- Cross-Functional Team Leadership required.
- Stakeholder Communication required.
- Salesforce Knowledge and Experience required.
- SDLC Expertise required.
- Risk & Issue Management required.
- Data & Integration Awareness required.
- Documentation & Reporting required.
- Compliance & Security Awareness required.
- PMP Certification highly desired.
