Amazon

Program Manager, Delivery Excellence, NA Grocery Delivery

Amazon$81K — $142K *
Food & Beverages
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of program or project management experience
  • 3+ years of experience with process improvement initiatives using data
  • Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
  • Experience using quantitative metrics to drive improvements
  • Collaborative experience with both technical and non-technical teams

Responsibilities

  • Analyze delivery defect data to spot trends and root causes
  • Develop and implement action plans to reduce delivery defects
  • Partner with multiple operational and technical teams for process enhancements
  • Establish monitoring mechanisms for delivery quality performance
  • Support initiatives aimed at reducing delivery failures and quality defects
  • Create and present business reviews and updates to leadership

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Generous paid time off and parental leave
  • Employee Assistance Program and mental health support
  • Adoption and surrogacy reimbursement coverage
Full Job Description
Join Amazon's NA Grocery Delivery team as a Program Manager, where you will play a crucial role in driving measurable improvements to delivery quality outcomes across all Amazon grocery banners, including Amazon Fresh, Whole Foods Market, and Sub Same Day Grocery. This role will be focused on identifying, analyzing, and resolving delivery quality defects to improve the end-to-end customer experience across diverse grocery delivery formats.

As a Program Manager, you will own delivery quality improvement initiatives across Amazon's grocery delivery network, focusing on reducing delivery defects, improving delivery precision, and enhancing the overall customer experience. This role will own analyzing quality metrics across multiple grocery banners, identifying root causes of delivery failures, and driving cross-functional solutions to structurally reduce defect rates. You will develop and execute action plans that address quality gaps across fulfillment centers, store-based delivery, and last mile operations. In this role, you will collaborate with Operation, Product, Routing & Topology, technical partners, and analytics teams to implement quality improvements from identification through resolution and sustained performance.

Key job responsibilities

- Analyze delivery defect data to identify trends, root causes, and opportunities for structural quality improvement

- Develop and drive cross-functional action plans to reduce delivery defects and improve customer delivery experience

- Partner with Operations, Product, and Technology teams to implement process improvements and system enhancements

- Build and maintain mechanisms to monitor delivery quality performance and escalate emerging issues

- Support strategic initiatives to reduce complete delivery failures, late deliveries, and other quality-impacting defects

- Create and present business reviews, goal updates, and quality deep-dives to leadership

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 81,600.00 - 142,800.00 USD annually

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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